Dr GanjaReviews of drganja.com

Scam I put an order in two weeks ago and still don’t have it. I looked up the tracking number and it’s never been shipped. Then I went to the website, the status of my package says completed but never been shipped yet. The customer service is also bad. Still waiting for a response from a week ago. Don’t waste your money. It’s a scam.

Terrible experience. Order missing products and no response after 5 emails. It’s a shame as this company was good but seems to be falling apart with scamming people

The worst. Bogus website. They take your money, They don’t ship your items. Thieves and liars. You’ll be lucky if you can get a hold of anyone to even request a refund. Not even sure I’m gonna get my money back. Haven’t seen nor heard a peep from these criminals.

Made an order 7 days ago. It still hasn't shipped nor has anyone contacted me back after several attempts to resolve the issue. Tried both email and phone. Do not order through them. edit add: It has now been 13 days. Several emails and phone calls - no response. Tried to cancel the order, was told I can't because of their 24 hr cancel policy. They also have a policy of shipping within 24-72 hrs. That didn't happen.The cancel order email was the only one that was responded to. Order at your own risk. edit 2: I did the cancel order again. In my cancel note I made sure to add their own policy of shipping (again not just labeling) products w/in 24-72 hrs. This would be the second time of doing this. I then received an email saying they talked to the 'management' and finally canceled my order. If they can use their policy against you, you can use it against them. Never Again. Edit 11/2: lol. just received an marketing email from them with nothing but positive reviews with statements like 'I know it takes long but ya gotta wait for the good stuff'. No other vendor has this issue that I've seen. Small or large. And it's not the time it takes, ITS THE LACK OF ANY SERVICE WITH CUSTOMER SERVICE. Had they simply returned my email with a sorry it's taking so long or anything really but they didn't so, this is how it is. Good product or not, when you treat people like crud, expect to get the same back.

Good products, always comes. Slow shipping (expect it)

8 days now and my product has not even made it to the post office yet. Ordered on 10/13/23 and still only says shipping label has been created. This is very inconsiderate and rude. And after reading the nightmares about this company I don't even know how they can manage to still be in business. I've never experienced anything like this from any other company in my life. And I shop alot online. Emailed customer support as well and no response. This company must have the poorest management of all companies in the United States. I will never buy from them again. You would think all of the bad reviews they would try to implement some sort of quality control. I wrote this review in hopes that just maybe I will get some sort of response from the company and some sort of resolution to the issue I've encountered.

So I placed my order on 19th of September, on 21st September I received an email saying the item has been shipped and also received a tracking number. On checking the tracking number it appeared to be as label created and not received by the courier service. I gave it a week and email to the support team, the support team confirmed their is a buffer before the items can be shipped due to security reason and advised it will be 10 business days before the item is shipped for international orders. 20 days later I wrote another email and the staff responded with confirmation that the item had been shipped this was 14th of Oct. The status on the tracking website showed the item as received by partner company on the 12th Oct. Athe status remained unchanged for atleast a week and just before I was about to send another email to the support team, I received an email from courier saying it on its way to delivery and it finally arrived on the 20th of October. So they have indeed shipped the order everything is great, yet to check the products but as far as the company goes it’s genuine, shipping and communication is little difficult to deal with as I could hardly track the order and had no idea what was the actual status.

Shipping label created 10/13but items have not been received by USPS. Order status showing as "processed" which means canceling is no longer an option. But in reality nothing was processed other than a label. Have requested a refund (10/19) regardless and hoping for the best. Should have believed the reviews about shipping. Buyer BEWARE