Dreem Health Sleep ClinicReviews of dreemhealth.com

Helped answer a lot of questions

They diagnosed sleep apnea, but insurance won’t recognize it because it was a home study. What was I paying for? This was a complete waste of time and money. They were supposed to follow up this week about an in-person clinic - but they never did.

I had my last appointment and I thought someone was going to follow up with insurance information so that I could receive my device. I have not heard anything from anybody since. The worst part is, I’m not sure who to even reach out to.

Easy tech, easy coaching

(They deleted my review) At the beginning, there were no issues. My intake went well, and Ashley Fellows was great. She answered my questions, explained the next steps, and told me that I needed to upload my sleep report to the patient portal. Unfortunately, that is where this experience completely fell apart. After my first attempt at uploading the report, it took more than two weeks for anyone to tell me there was an issue and that they couldn’t see it. I immediately re-uploaded it and went back to waiting. Another month went by. After sending several messages myself trying to get an update, I was finally told that they would let my provider know. And that was it. No follow-up. No communication. No treatment plan. Nothing. We are now approaching three months since my intake, and I still have not heard from anyone regarding treatment for my sleep apnea. At this point, I have absolutely no interest in proceeding with this company. The experience has been incredibly frustrating and, ultimately, completely useless. I reached out because I needed help managing my sleep apnea, and after nearly three months, I have received zero treatment and zero meaningful assistance. The only thing they have consistently managed to send me is an invoice for the intake call. I don’t remember ever agreeing to a charge for the intake, and honestly, had I known I would be charged simply to speak with someone before actually receiving any services, I probably would not have proceeded. That said, if I owe the fee, I am willing to pay it. I responded to the invoice specifically asking how I could make the payment and, more importantly, how I could set up a payment plan. I was told that a payment plan was possible, so I replied with the payment arrangement I wanted to set up and waited for them to tell me how to proceed. They never responded. I have now replied to the same email multiple times. Instead of actually answering my question or helping me set up the payment plan I requested, they simply continue sending me the same original invoice. No one responds. No one follows up. No one seems to actually read or address the messages being sent to them. At this point, the entire experience has been a complete waste of my time. Nearly three months after my intake, I have received no treatment, no meaningful follow-up, and no help whatsoever with my sleep apnea. The only consistent communication I’ve received has been an invoice for a service that never actually progressed beyond the initial intake. I cannot understand how a healthcare service can take nearly three months to address something as basic as reviewing a sleep report and communicating next steps with a patient. The lack of communication, follow-through, and basic customer service has been unacceptable. Completely frustrating. Completely ineffective. And ultimately, completely worthless. I would not recommend this service to anyone looking for actual help with their sleep apnea.

Wholistic sleep analysis and approach. They consider CBT-I, Sleep Meds (which they prescribe!), and underlying sleep conditions (like apena). And they are not pushing their services or products on you. Its very targeted and complete analysis. And the nurse I worked with really knew his stuff about each sleep med and each condition. AND was quite transparent when I reached the end of his knowledge. STONG RECOMMEND if you have sleep issues!

Very disappointing experience. My biggest concern was the behavior of two managers who worked closely together. In my experience, the environment felt toxic and unprofessional, and it often seemed like protecting management and the company’s image was more important than genuinely caring about patients and employees. For a healthcare company, patient care, professionalism, transparency, and accountability should always come first. I also had serious concerns about whether everyone presenting themselves in a clinical capacity had the appropriate qualifications and credentials for the responsibilities they were given. I strongly believe leadership needs to investigate these concerns and make significant changes.

I had an exceptional experience with Dreem Health! Blessing Ogunsefunmi was informative about the whole process, and walked me through my sleep study results. It’s something more people should get checked for their overall long term health.