J L.
Unreliable company
I have used this service twice in the past without issues. It’s been over a week since setting up and paying for my consultation. I am out of my prescription that I need to stay on continuously. Customer service does not seem to care or give me a straight answer on the reason for the delay. At this point I do not believe I will receive the consultation that I have already paid for. I wouldn’t rely on this company, because if you have issues it does not seem like they care to help. Dr. B, before telling me to reach out to customer support, come up with a solution, because I have already done that several times.
Response from Dr. BFeb 6, 2025
Hi J Lilly, We’re really sorry to hear about your experience—this definitely isn’t the kind of service we aim to provide. I understand how frustrating it must be, and we truly appreciate you letting us know you've already tried reaching out to our support team. That’s definitely not the runaround we want you to have. I want to make this right for you, and we’re grateful for the chance to fix this. We’ll get on it right away, and we’re looking forward to getting you the help you need. Wishing you good health, The Dr. B Support Team