Dr. BReviews of drb.ai

Response from Dr. BAug 24, 2026

Hi Stuart, Thank you for sharing your feedback. We understand how frustrating unexpected costs can be, and we appreciate the opportunity to clarify our process. Certain prescription refills require a full video consultation with a licensed medical provider to ensure your ongoing treatment remains safe and effective. We strive to be completely transparent about our pricing structures, and we’re sorry to hear that this felt unclear during your care. We would love the chance to review your account details with you directly to ensure everything was handled correctly. Please reach out to our team at [email protected] so we can look into this for you. Sincerely, The Dr. B Support Team

Response from Dr. BMar 23, 2026

Hi there, Thank you for sharing your experience—we’re sorry to hear about the confusion with the pharmacy pricing. The discount card we provide is intended to help patients access lower medication prices, but in some cases pharmacies may not recognize the card immediately in their system or may have different pricing at the time the prescription is filled. While we strive to provide the most accurate estimates on our website, final pricing is ultimately determined by the pharmacy’s local system. We understand how frustrating it can be when the price at pickup doesn’t match the estimate shown online. We would love the opportunity to look into why the Costco system didn’t recognize your card to prevent this from happening again. Please reach out to us at [email protected] with the email associated with your account so our team can review what happened with the pharmacy. We appreciate your feedback and are glad to hear that the rest of your experience with the service was positive. Sincerely, The Dr. B Support Team

Response from Dr. BMay 7, 2025

Hello Sarah, Thank you for sharing your feedback—we truly value hearing from our patients, even when the experience doesn’t meet expectations. We’re sorry to hear that your consultation and treatment plan didn’t align with what you were hoping for. Our goal is always to provide affordable, quality care while also following clinical guidelines and state regulations. In some cases, that can mean limited prescriptions or no refills, depending on the licensed medical provider’s assessment during the visit. We also understand how frustrating it can be to wait for a call during a broad window of time, and we’re actively working on making our scheduling process clearer and more convenient. If you’d be open to it, we’d really appreciate the chance to review your consultation and see how we can better support you moving forward. Please don’t hesitate to reach out to our support team at hidrb.com/contact. Thank you again for your honest feedback. Wishing you the best of health, The Dr. B Support Team

Response from Dr. BJul 8, 2024

Hi Pamela, We are sorry to hear you had a bad experience. Rest assured, your safety remains our utmost concern. Our healthcare professionals adhere to rigorous standards when prescribing medications through Telemedicine. In certain situations, face-to-face doctor consultation are necessary in order to further evaluate a patient and ensure the best possible outcome. If you have any further comments or questions, feel free to reach out at hidrb.com/contact. Wishing you good health, The Dr. B Support Team

Response from Dr. BOct 2, 2023

Hi, We deeply regret hearing about your experience. We recognize the importance of timely treatments and always strive to complete them as quickly as possible. We really appreciate the feedback. If there's anything more we can do, please don't hesitate to reach out at hidrb.com/contact. Sincerely, Dr. B Support Team