Dr. BReviews of drb.ai

Response from Dr. BJul 2, 2026

Hi Debra, We're sorry to hear about your experience. We want to assure you that Dr. B is committed to providing care to adults of all ages, and we do not discriminate against any patient based on age. All medical decisions, including whether a prescription is issued, are based strictly on clinical safety guidelines and the medical evaluation performed by our licensed providers. The consultation fee covers this comprehensive medical review of your symptoms by the medical provider, regardless of the clinical outcome. We understand your frustration and appreciate you sharing your feedback. We'd like the opportunity to review your experience and address any concerns you may have. Please contact our support team at [email protected] with your details so our clinical operations team can personally review your file. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team

Response from Dr. BJul 2, 2026

Hi Debbie, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when you're not feeling well and are hoping to receive treatment. Our medical providers make prescribing decisions based on their clinical judgment and what they believe is safe and appropriate for each patient's specific situation. This means that a requested medication, including antibiotics, may not always be prescribed if it isn't considered medically appropriate. Our consultation fee covers the provider's time and comprehensive medical review of your symptoms, regardless of the outcome. We value your feedback and would appreciate the opportunity to review your experience further. Please reach out to our support team at [email protected] so we can look into your case and address any concerns you may have. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team

Response from Dr. BJun 4, 2026

Hi Nikki, Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team

Response from Dr. BJun 3, 2026

Hi Joseph, We're sorry to hear that your experience did not meet your expectations. Our standard consultation fee is $15; however, in certain cases, additional medical review or a live video consultation with a provider may be required based on clinical needs. When a video consultation is necessary, a different consultation fee may apply. We understand that pricing and follow-up care expectations can be confusing, and we appreciate you bringing this to our attention. We're continually working to improve how we communicate treatment requirements, consultation fees, and refill processes so patients know what to expect throughout their care journey. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team

Response from Dr. BJun 1, 2026

Hi, Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our online medical consultation. It's our mission to provide high-quality care that is both accessible and affordable, and we're thrilled that we could help you get the treatment you needed. If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way. Wishing you good health, The Dr. B Support Team

Response from Dr. BMay 29, 2026

Hi Craig, Thank you for sharing your experience. We're sorry to hear that your experience left you feeling unheard and unsupported. We understand how frustrating that can be, especially when it comes to your healthcare. Providing attentive, high-quality care and support is important to us, so we'd like the opportunity to look into what happened and better understand your concerns. Please reach out to our support team at [email protected] so we can review your case and work toward a resolution. Thank you for bringing this to our attention. Sincerely, The Dr. B Support Team

Response from Dr. BMay 29, 2026

Hi Jay, We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Response from Dr. BMay 25, 2026

Hi Jason, We’re very sorry for the frustration and inconvenience this caused. Our system may temporarily lock accounts after multiple changes to medical history responses as a security precaution, but we understand how frustrating this experience was. That is definitely not the experience we want for our patients. We also apologize for the delay in support communication. Our support team operates Monday–Sunday, 8AM–8PM ET. We do send a confirmation email once an account has been unlocked, but we’d like to make sure we received your request and help resolve this for you as quickly as possible. Please email us directly at [email protected] so our team can review your account and help you out. We appreciate your feedback and the opportunity to improve the experience. Sincerely, The Dr. B Support Team