Drake SoftwareReviews of drakesoftware.com

Poor customer support including supervisor. Very rude and irresponsible behavious including superviosr also and pinpoiinting at each department instead of resolving issues for even downloading. There is no connection between billing department and installation department Website to renew the license is not updated- IT structur sucks!!!! It creates more stress without any reason. Even though using this software for past 20 years----it has goine louzy, very annoying and stressful. Accountant should NOT use this software unless they change their behaviour, be efficient in dealing with their own long time as well as new customers and be reliable. Their new management/owner sucks and has no responsiblity. Each support staff talkes different thing for the same issue, seems like NO training of the staff also. Very bad and

Drake has excellent customer service and continual updates keeping information current. In 22 years I have never had to amend a return because of software errors. Drake has excellent values. They run their business with integrity

I have been using this software for a long time but one thing annoys me the most is they have update EVERYDAY. Looks like they update the software more frequent than the government. I don't think government changes law every day. Also, they don't update automatically, and you have to manually update almost every day otherwise they won't let you use the software. This is very annoying. Otherwise for the price, the software is good.

I've been using Drake products for a couple of years now and have been reasonably satisfied with the products up until today. Drake has released an updated policy for their Drake Portals Secure File Pro subscription. Basically absolving themselves of any responsibility for holding insurance for data breaches of their own software and putting the onus and requirement on the customers (tax business owners) to name Drake as a named insured on our own insurance policy. I've never heard of a company just blatantly denying any responsibility for their product. "12. Insurance - Drake is not required to carry any insurance including without limitation, commercial general liability, cyber liability, workers' compensation, employers' liability, commercial automobile, and errors and omissions/ professional liability insurance. During the Term, Customer shall maintain, at its expense, policies of the types and with the coverage amounts that are commercially reasonable for Customer's operations and such policies shall include the Drake Indemnitees as additional insureds. Upon request, Customer agrees to provide Drake with a copy of the additional insured endorsement attached to the certificate of insurance on such policies." I'll be searching for other solutions and encouraging everyone else to do the same until this issue is fixed.

Good product. Good individual customer service that is provided by the corporate office.

Our company has used Drake Software since 1991—32 years. We have never been disappointed with Drake. As a result of their quality service, Drake has never given us a reason to look at another vendor. Because of their network of skilled tax professionals and their long term involvement in the industry, Drake is forward thinking with their product innovations and enhancements. Drake seems to know what we need to be successful even before we know it ourselves. Having many long time employees, a family atmosphere has developed between Drake Software and our offices. We value this relationship and appreciate that Drake has played in whatever success we have enjoyed.

Drake is a great company to work with. Their product is accurate and reliable. Their customer service is also good.

I'm so grateful for finding Drake Tax Software and switching over to them 7 years ago! Their pricing is very reasonable, and their customer support in outstanding! Their support and software engineers make my job as a tax preparer much easier and provide the tools needed to have a successful tax season.