Drake SoftwareReviews of drakesoftware.com

Excellent software

This year you removed the proforma's from your software and then fixed the organizers so that they don't work for the business returns. I need the performa's back please.

Phone service representative was clearly not familiar with the software and was not adequately trained. The software itself has shortcomings that should be basic components, as opposed to being items that need to be manually determined. The software was unable to create safe harbor estimates and the rep told me that it had to be done manually. He suggested using their feedback link to suggest an enhancement for future use, but that itself didnt work well.

I switched to Drake this year I have been doing returns since 1996! They have extremely untrained customer service they can't answer a simple question. DO NOT SEND THEM A RETURN, which is the first thing they ask for they do not encrypt the clients name, ss numbers, bd etc their techs can see everything! I was on hold for 20 mins for a simple mortgage interest question no resolution.

I have used Drake since 2008. This year, Drake charged me for their portal 2/3/25, even though I cancelled it after briefly using the product last year. After twelve days of requests for a refund, it has not been issued. I have turned in a dispute to the credit card company on 2/17/25. Drake customer service is very poor!!!!

Drake updates have shut us out from using the software. Support staff has not been able to fix this after 6 weeks working on it. We have over 100 returns we have to reinput into another software product to stay in business. DO NOT BUY THIS PRODUCT! After 18 years, we are moving on.

I mistakenly entered one digit wrong of a social security number and when I corrected, they used credit for another return. When I called their support they are lying that they are working on it. It seems this software company became so cheep that they don't respect their clients and don't respond to emails and don't resolve problems. I have worst experience in 2025.

Drake is the worst software product I have probably ever used. It looks like its from 1985 and support is awful. We are now in February and we still are unable to use the product and Drake support has no idea what the issue is with our account. Do not buy it!!!