D'OxyvaReviews of doxyva.com

Response from D'OxyvaMay 22, 2022

Hello Dana, I was shocked to read your feedback. I've personally spent countless hours answering all your myriad questions and concerns typically within a few hours from your requests. Our team is happy to address your concerns as fast as we can. I'm sure you have heard of the supply chain crises across the country and the globe. Our company is not immune to these kinds of extreme external market shocks, but we are working extra hard to deliver all products, including complementary items to people in need. However, your disparaging tone is not conducive to finding solutions. Our lifesaving products are in short supply due to an extremely high demand. We strive to provide the highest-rated quality products and services and we are proud of our more than a decade-long track-record of zero complaints and zero adverse event reports and all the amazing benefits. What is awful about our company? Are our products harming anyone? Everyone at our company is working overtime. What is the issue? We have virtually zero complaints with our products. Eighty-year-old people use it routinely daily without a hitch. If there is any malfunction, we can replace your device at no charge to you and investigate yours. We have solutions if we hear realistic feedback. Thank you for your attention. Have a happy and healthy day!

Response from D'OxyvaFeb 27, 2022

Dr. Reilly, According to the below UPS tracking, your applicator device was delivered on 2/24/22 and your cartridge supplies are scheduled to arrive on 3/3/22. Your Visa gift card is scheduled to be delivered to your email on 2/28/22. You placed your order on 1/29/22, which was a Sunday and orders received on a weekend get processed for shipping 1-3 weekdays after order was placed and typical delivery takes 3-7 workdays during the best times. However, many external challenges exist today with transportation delays our company has no control over. https://www.ups.com/track?loc=en_US&tracknum=1Z8655890395771155&requester=MB/trackdetails https://www.ups.com/track?loc=en_US&tracknum=1Z8655890398883869&requester=MB/trackdetails We have been in contact daily with you via email and live chat. This is Sunday and you are getting a reply. How's that for a great service? Very excited to hear your feedback about the amazing benefits of our products with just as much enthusiasm as your feedback about our amazing services 😍 Please keep in mind that delivery takes about a couple of weeks during the best times. This can extend a few more days if the order was received on a Friday or weekend or when a sudden and unexpected spike in orders or external challenges arise, such as in logistics, like the crisis and difficult weather conditions we have been dealing with across the country and the world for the past year. Most orders are scheduled for pickup at our warehouse in Pasadena, CA by UPS in 1-3 days from order/payment received. It takes about 3-7 business days to deliver them via ground during the best times, depending on the destination zip code. Our standard shipping policy clearly states that times may be longer during challenges our company has little or no control over. Priority shipping means that those orders are placed on top of all other standard (free) shipments together with other priority shipments. Unfortunately, some orders may get delayed a few days when a sudden increase in orders with priority shipping happens and when UPS delays pickup for a few days. Please keep in mind that our company is not passing on any of the additional massive cost increases caused by surging inflation and many other factors with all these unexpected and unnecessary expenses. However, that may be changing and we may be forced to increase our prices across the board accordingly. I hope this answers your concerns but please ask anything anytime. Have a happy and healthy day!

Response from D'OxyvaFeb 24, 2022

Hi Carleen, Thank you so much for taking the time to leave your feedback on Trustpilot! We're here to help! We love to hear all kinds of comments, especially the rare negative ones that allows us to set the record straight. However, please allow me to explain why our team of registered nurses feel that giving us a single star is totally unfair in this case. According to our records, we have been answering your concern and providing instructions for proper use and this is the first time we hear such a negative feedback from you. Over 80% of people realize major results with their spider veins in 4-8 weeks if they use our products as instructed. Underlying condition(s) may slow down results for spider veins since D'OXYVA first targets the most difficult underlying cause(s) of such symptoms before it can repair those dark veins. It takes a while for the body to metabolize the black veins and grow new ones around them. Are you measuring your peripheral blood circulation (perfusion index) results with each full 5-minute application? What are they? Are you delivering it also near your spider veins to maximize results? How often do you take it daily and weekly? According to the several notices we regularly provide; you must not use the Liquid Capsule installed inside the device and only use the spare that comes in a separate bag with the new applicator device. If you somehow damage the capsule it won't work properly. We have approved a replacement capsule for you and mailed it via USPS at no cost to you. We can mail you another one if that did not arrive since they can get lost sometimes. We closely work with every customer who requires special attention until they achieve the desired results. In extremely difficult cases, we can even involve our world-renowned medical experts from any of the 18 top-ranked US universities who are involved in providing clinical evidence for our products. That's why we get virtually zero refund requests and complaints regarding the efficacy and safety of our products. We strive to provide the best service possible as long as customers give us a reasonable chance. Please ask anything at anytime and we'll work very hard to answer them as fast as possible. Have a happy and healthy day!