D'OxyvaReviews of doxyva.com

Response from D'OxyvaFeb 19, 2022

Hi Dave, Thank you for taking the time to submit your feedback on Trustpilot! According to the email correspondences with you during the past week, your products have been ready for pickup for days and are expected to be picked up by the currier in a couple of days on this coming Monday. Totally understand your frustration with the delay. Currently, this is not our normal/standard shipping process because of the ongoing extreme logistics, transportation and supply chain crises in the States, especially in California and around the world. Most importantly, we are taking on all the extra costs, including the surging inflation without raising our prices for our customers. Our customer satisfaction team consists of registered nurses and we strive for the best service possible, while we know how much of a game-changer our products are in people's lives, and that make us happy. To be fair, the curriers have been delaying pickups from our warehouse in Pasadena, CA and not our fulfillment warehouse. Please see the quick note below for more clarification. First, mandatory federal government regulations require our products to be shipped only via ground and in separate packages and paperwork is tedious. Second, there's been an extreme transportation crisis around the country, especially in California where our main warehouse is located. Third, we have gone above and beyond to ship products as fast as possible to all of our customers in over two dozen countries around the world during a global pandemic that shut down the largest ports and shipping routes. However, we rely on third-party carriers and postal services to pick up and deliver our goods, our company does not own logistics resources, yet. The good news is that our standard shipping times are returning to normal as we heavily invest in alternative ways to deliver our products to our customers. Can't wait to read your feedback about the amazing benefits of our products once you get them. Take care!