Karyna
No refund if you don't get results
I purchased D'oxyva primarily to alleviate symptoms associated with a vaccine injury (fatigue and pain). I spoke to a company representative to learn more about the device and their return policy since it is an expensive device and was told to keep a log of my perfusion index numbers as this would suffice if I were to request a refund in the future. They told me they virtually never have to give out refunds because they can always find a protocol that works for everyone. Since I was desperate to find something for my condition, I purchased the device and was told to use it 2x per day for a month as that was the standard protocol that works for most people. Unfortunately my symptoms did not improve after using the device 2x per day for a little over a month. I was told to use it more frequently for a few more weeks, but I could not afford it. I had hopes that the standard protocol would be enough to see results so that I could switch to a maintenance schedule where I didn't need to spend as much. I provided my log as originally advised and was told this was not enough data for a refund. They requested a perfusion test that my doctor hadn't heard of and my long COVID doctor called it a scam, so it was not possible to get support on monitoring this outside of my own log keeping. This company wanted to me to keep trying their device using a new protocol if I covered the cost partially, but I was not able to continue investing in this treatment, especially after seeing no results. I advise anyone who wants to try this device to understand that you will not be able to get a refund unless you provide all the documentation and tests they require, as your own logs will not be enough. Getting a refund is not a simple process as they make it seem - even if you don't get results, they will insist the device works and to continue using it. I did not benefit from this device at all and lost over $800.
Response from D'OxyvaApr 28, 2025
Dear Karyna, To set the record straight, our technology was validated with dozens of groundbreaking studies over a decade by world-renowned doctors and scientists via double-blind, randomized, placebo-controlled human trials at prestigious institutions such as Penn State University. Any doctor who does not know what an FDA-approved Skin Perfusion Pressure or Ultrasound test is should not be taken seriously. Below is your own email to us about your account that our product is improving your peripheral blood flow as measured with the fingertip oximeter we provide for free with the purchase of each product bundle. While we cannot guarantee the specific outcomes for every single person on their own schedule with the generally recommended regimen, we had told you that we gladly provide a full refund if you could validate your results with a licensed physician. We hope you understand that this process is about the efficacy of our products and for the benefit of our customers. Such refund requests are incredibly rare and we need to understand the details of each case. While we believe our customers are honest, some measurements and their own personal assessments may not always provide the full picture. Our refund policy stated on our website clearly states that we might ask for expert validation of results besides the self-reported oximeter readings to grant eligibility for a full refund. We might offer partial refunds in some cases. According to our experience, this process makes the most sense and provides the most value to our customers as well. ------- Hello, I started using D'oxyva on February 19th and used it twice a day until March 23rd, using it once a day after. While my perfusion numbers seem better after using it for a couple hours, I'm not experiencing improved symptoms. I purchased this device to alleviate vaccine injury symptoms such as fatigue, muscle pain, and neuropathy. Is it possible to still take advantage of the refund policy? I spent a lot and used three boxes of cartridges and don't feel better. Thank you. ------ Please contact us directly if you'd like to get a refund. Sincerely, Susan D. The D'OXYVA Customer Satisfaction Team