doxoReviews of doxo.com

They send you emails that say at the top “ Reminder: Pay your upcoming Baystate Medical Center bill”. But there is no bill. Lower down it says “ You paid your Baystate Medical Center bill at this time in a previous month with doxo. doxo is a secure way to pay all your bills with a single account.” Why send a reminder that I PAID a bill? I am sure many folks don’t read that and think a bill is due. Ridiculous!

It was convenient & affordable as I used my checking acct. As my form of payment which they don't charge a fee.

Very easy, no mailing, can do from computer

Es seguro y rápido no es complicado en la información

I know my bills are paid on time. Only once they weren't paid but it was my fault then.I didn't finish entering it. So I had to pay a late fee. Taught me a lesson.

I would rate less is possible. It’s the worst site ever. I tried to sign in and forgot password. I kept going in circles to get it. I did what it said and it never gave me the option to change password although it said that’s what it was going to do. I just gave up. Next time I’m calling whoever I owe and paying them directly

THIS COMPANY IS USING YOUR MONEY AND CHARGING YOU FOR IT, all the while keeping your money and NOT paying the company/ healthcare provider they are supposed to transfer the payment to. Their ad pops up when you go to pay a bill on line making it seem that they are that company's representative. In my case it was a hospital. They took my payment, charged me $4.95 as a "fee" extra. A month later I received yet another bill from the hospital threatening to put me in collection for non-payment. I tried to call DOXO with no response. I then disputed the charge to my credit card company and paid the hospital direct. The hospital informed me that they had no contract or agreement with DOXO to accept payments for them. That was in November 2023. Just now, in January, 2024 I saw that my credit card was re-charged for the entire amount. I called the hospital and was informed that they did receive an additional payment, by check, on January 17, 2024, obviously after my CC deducted the original charge. Now the hospital is refunding their amount, thankfully. 2 months after my payment to them, almost causing me to have a credit problem. Clearly this company is in it to use customer funds as long as they can and charge the customer a fee! My next communication is going to be to the BBB, FCC and attorney general of AZ. DO NOT USE THEM, pay direct and save yourself additional fees and headache.

Warning. Do NOT use this to pay your insurance. All it does is delay payment on your policy. I got a reply to this from doxo.there is no misunderstanding. Payments can take 7 to 10 days to reach the company you are paying. If you have auto or home policy, do not use this company. Pay direct to agent or insurance company, because a delayed payment could result in a canceled policy. Doxo is not affiliated with insurance companies! Your policy is not considered paid if you use them, until the check they mail gets to your insurer.