Mike
Doxo is a complete joke
Doxo is a complete joke. My local utility uses Doxo to process their payments. I have had an "account" with Doxo for 16 months. This service as far as I can recall has NEVER worked. My checking acct is linked, and shows the exact and to the penny current balance. I schedule a payment via ACH which they say takes a few days. Then they send me a msg that the money has been removed from my bank, then 3 days later I get a notice that my acct # from my bank is invalid. Well that's weird, my acct balance to my "linked" account is correct, and shows the balance and has that green check mark indicating it's linked. So I call customer service and the end result of the call was "I don't know what's causing that, sorry for the inconvenience." So I have to take over an hour of my day, go down to a grocery store, wait in line, submit the payment, then call the utility, wait on hold, press 4 then 2 then 0 then 2 then 9, then stick my finger in my ear, get hung up on, start the process over again press 4 for English, etc etc etc just to give them a confirmation number. No one can figure out why this is. They don't care to find out either. Follow up to "Lisa's" response. Did you not read my review? I already reached out to support and it was a dead end. Which only added to my total frustration. Still a joke, and this response is about as helpful as duct tape on a blown tire.
Response from doxoMay 2, 2024
Hello Mike, We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right. Thanks, Lisa