Down & Feather Co.Reviews of downandfeathercompany.com

I had a little hick-up with shipping communication and just like many people here it was tough to get a live person on the phone. I was frustrated, then I found them on fb and got a phone call from the owner. I realized their customers service is work in progress because they are a two people operation— husband & wife! David was very nice! My problem was resolved in seconds! However for those who look for firm support in their pillows, would be finally satisfied— there is nothing better on the market today. The pillows have a perfect balance between structure that comes from feather and light softness delivered by the down. Best sleep ever!

It's an average pillow. Not worth $122. No where close to a high end hotel's pillow. Paul R

Way overpriced. Also, I have called 4 to 5 times requesting assistance with a return with additional questions and they are never available with a recording that says they will return my call in 24hrs. They have never called me back. Bad customer service.

I was trying to purchase a Dr. Maas pillow, but it would say “coming soon” every time I checked. I have checked the website every day to every couple days since early November. It’s now March. Four months is not “coming soon”. I emailed twice during these four months to inquire about when “soon” might be, but never got a response. Now it just says out of stock. Seems like they got their supply, and sold out already. I have come back to this site periodically for a couple years, and the pillows are never available. The experience of simply TRYING to make a purchase has been frustrating, and discouraging. I think I’m done waisting my time.

Best pillow ever, top quality. Personal customer service. Be patient with delivery, it's not ordering a pizza. I've ordered two more pillows due to repeated theft attempts from the gangsters I call family.

I very much regret making purchases from this company. They lie about production processes as well as where materials come from. They also claim they shipped items that were not included in one package that did make it to me. Overpriced products, terrible customer support. Avoid!

So far not good...I can't seem to get any help from customer service...I have sent 3 emails, and called once and still I do not know if my pillow was shipped . I think they use AI for customer service , I am not happy with this company...I'm thinking of just cancelling my order.

Pillow was horribly uncomfortable. Unusable. They wouldn’t let us return the pillow case and had to pay return shipping. $75 down and no pillow. Go with a different pillow company