Down & Feather Co.Reviews of downandfeathercompany.com

I recently upgraded to the Classic Hotel Feather Pillows after staying at a nice resort. They are incredibly thick and definitely provide that heavy, luxurious hotel feel in your own bed. The support for sleeping on my side is exactly what I was hoping for. The only downside is that they occasionally poke a tiny feather through the casing if I don't use a thick enough protector over them. It's not a dealbreaker, but it did surprise me once. Otherwise, great sleep quality.

I was able to get satisfaction and customer service. The return labels were emailed to me after I reached someone by phone. Even though the pillows were very well made, I returned them because they were too firm and not what I had expected. I'm giving a 4 star review now only because the website didn't work to print the return labels as directed which would have made the experience much less anxiety ridden.