Down & Feather Co.Reviews of downandfeathercompany.com

I ordered two pillows based on the good experience I had with these pillows in another home. Absolute nightmare trying to buy from them. The attempt to reach someone in person prior to shipping to ask a question was not possible. Then, on the day they were supposed to arrive,FedEx took them to a different home in my community and left a picture of the drop off that obviously was not my home. Again, an attempt to reach customer service was futile. You get an answering service that tells you to go to their webpage. I believe it’s fiction they are this man and his wife making pillows as they tout. I believe they can’t speak English and avoid customers. At this point my only recourse is court.

There is ZERO customer support. The telephone number is for sales only. They direct you to email. After two emails with no responses, makes me wonder if this company is a SCAM??

Way overpriced. Also, I have called 4 to 5 times requesting assistance with a return with additional questions and they are never available with a recording that says they will return my call in 24hrs. They have never called me back. Bad customer service.

I was trying to purchase a Dr. Maas pillow, but it would say “coming soon” every time I checked. I have checked the website every day to every couple days since early November. It’s now March. Four months is not “coming soon”. I emailed twice during these four months to inquire about when “soon” might be, but never got a response. Now it just says out of stock. Seems like they got their supply, and sold out already. I have come back to this site periodically for a couple years, and the pillows are never available. The experience of simply TRYING to make a purchase has been frustrating, and discouraging. I think I’m done waisting my time.

I very much regret making purchases from this company. They lie about production processes as well as where materials come from. They also claim they shipped items that were not included in one package that did make it to me. Overpriced products, terrible customer support. Avoid!

So far not good...I can't seem to get any help from customer service...I have sent 3 emails, and called once and still I do not know if my pillow was shipped . I think they use AI for customer service , I am not happy with this company...I'm thinking of just cancelling my order.

Pillow was horribly uncomfortable. Unusable. They wouldn’t let us return the pillow case and had to pay return shipping. $75 down and no pillow. Go with a different pillow company

Like the other two reviews, I had a similar response on YouTube when I asked them a question.