Reviewer
Signed up for rewards without permission
I caught an email "doTERRA LRP Reminder" informing me that today was the last day to make any changes before a loyalty order would be processed tomorrow. The order total $306. I have ordered from doTERRA once in 2024 and haven't even been on their website since. I then searched my emails and saw a couple payment failures and that I was signed up for the rewards program. I used the chatbot to inform someone may have entered my account. This doesn't make sense since the order would've been sent to my house and not the "person" who could have hacked into my account. I also checked the card on file and there is no where to delete. Thankfully the orders have failed and I caught on but there was no apology or even concern that someone may have hacked in. They need to add a cancel payment method option. This is super sketch and makes me think based off others experiences that they signed me up for this program. That is just terrible for a company to do. I'll definitely never order from them again.




