DossierReviews of dossier.co

I've used Dossier for a few years (products given to me as gifts), and this year was the first time I purchased directly from the website myself. The page can be a little chaotic with information if you don't want to sign up for the Dossier+ membership, but it was fine once I worked out where I needed to click to checkout as a guest. PROS Checkout was fine, and as others have pointed out their customer is great (correct as at November 2025). I used their exchange function to switch 3 bottles and that process also worked smoothly for me as a new customer. Shout out to Greta and Mike on their customer service team. 5 stars to them. CONS I genuinely feel that not all of their SKUs have the correct scent intensity attribution (part of the reason why I chose to exchange bottles), I have personally encountered issues with quality control (big bubbles appearing in the middle of bottle labels that were not adhered well), and I've heard reports from others about changes in formulations for certain scents over the years.

Ya es mi 3er compra que realizo y siguen teniendo la misma calidad, tuve un detalle con un pedido que llego incompleto, pero me comunique con ellos por correo y solucionaron el problema en menos de una semana.

I have truly have had good quality Experiences with good Quality products I love when people take pride in what they sell and in making customers happy it’s a true blessing!

good buy excellent customer service

I’ve been a Dossier member for one year. The perfumes are wonderful! I’ve learned the best quality perfumes don’t bother my allergies. So if you love a perfume like Chanel Chance but it makes you physically ill - the Dossier impression is definitely one to try. When I score the perfumes or customer service both deserve 5 stars. (Thank you Adrian!) Scoring the technology/website is more like 3 stars. I’ve needed customer service assistance at least 4 times. The last two times it’s been related to making exchanges. This function/process on the website is glitchy. It took 5 attempts to get the information entered because the system wasn’t registering my selections for exchange. Then as another customer noted, the system tried to charge me for the 2 exchanges without crediting me for the 3 returns. Being a Dossier customer does take some patience. The quality/value make it worth it.

El perfume huele delicioso, dura muchísimo y en general diría que no tiene falla. La única cuestión es que mi botella llegó con un problemita porque se sale el perfume pero amablemente me dieron solución en cuestión de minutos vía WhatsApp

4 stars just for the returns button not working for a few days. But after a few days I was helped by someone else who was able to print me a return label themselves! This was efficient and helpful!

I ordered 3 perfumes and I had a small issue with one perfume that arrived without a spray nozzle, and another one I didn’t like the scent of. However, customer service was very kind and processed the refund. Overall, a good experience.