DossierReviews of dossier.co

I absolutely adore dossier. They have great products, great incentives and great customer service! I'll be a customer for life!

I entered the wrong address by mistake and my package was sent back. I emailed them and they promptly responded and fixed my issue! Greta communication and easy fix!!

Scents are amazing! Had issues with delivery and they were on top of it with emails and resent out my delivery. I have now ordered 6 scents total.

Very Satisfied. Five STAR***** Experience. I have ordered from DOSSIER multiple times. You can't beat the price and the quality of the perfumes are as good as the high end originals. I have re-purchased AMBERY SAFFRON (the dupe for Baccarat Rouge 540) twice. I like the DOSSIERS dupe version better than the original. I also have great experience with their customer service. I reached out once when there was an issue and they helped me right away.

Great customer service! My order got lost and I contacted the dossier team for assistance. They replied promptly, and were very cordial & professional. They replaced my order shortly after. My order ended up being a successful gift, and I plan on buying from this company again. Thank you!

I just had such an incredible customer service experience with Cristian at Dossier that I absolutely had to write a review! I work in customer service myself and appreciate honest, genuine, prompt, and professional assistance. Cristian hit it out of the park! He even gave me some great fragrance recommendations and informed me about the big summer sale going on right now (which I didn't know about) so of course, I'm going to order more Dossier, including some of his favorites. I've become a little addicted to Dossier as it is - OBSESSED is the word - because fragrance is one of my favorite luxuries. Having outstanding customer service makes this brand a solid MUST HAVE. Now if only Cristian could be my own personal Dossier assistant! Thank you Cristian and Dossier!

This company has the BEST customer service. They have always gone above and beyond to correct any issue I have, and the issues have all been the fault of the post office not Dossier. Yet Dossier still fixed the issues for me. Such amazing service.

Choosing to write this review because the way Dossier handled the situation makes it worth review! My original order was never delivered to my apartment. Upon seeing that Dossier only uses an email for customer service, I immediately became very nervous assuming that I would never actually resolve this issue. However, I could not have been more wrong. Upon submitting my complain explaining what happened, I received an email back the next business day. The customer service team could not have been more respectful, helpful and kind. They instructed me to wait 3 business days in case the package was delayed. After it never arrived they guided me on how to submit a formal complaint with the package handler. After showing proof of my submitted complaint, they happily agreed to either re-send the order or refund my card. I chose to resend the order so we will see how that goes! Point is, they have a great Customer service team ready to help who actually care about their customers.