DossierReviews of dossier.co

Estoy un poco decepcionada con la veracidad del tiempo de entrega de mi pedido. El día 5 de Diciembre hice la compra de 4 perfumes que son para mi intercambio del 24, mande un correo para saber el tiempo de entrega, el cual me contestaton amablemente. Sin embargo, en el correo indicaba que el pedido tardaba en procesarse entre 2 y 4 días habiles, ya son 6 y no sé nada al respecto, tengo pedido de confirmación más no de envío, no sé como verificar el tiempo de llegada del producto y es um poco frustrante ya que solo me indicaron que puede domorar varios días en llegar, pero no dicen si son 7, 15 o hasta 30 días. Tenía mucha expectativa de la empresa por la cantidad de publicidas que tienen, pero debo decir que esa expectativa ha cambiado.

Llevo 20 dias q pague unos perfumes y no me.llegan nada ni numero de rastreo q puedo hacer quien me puede ayudar

No me aparece el rastreo de mi pedido, no me dieron fecha probable de entrega, mando correos y no me los contestan. Como puedo contactarlos para llegar a una solución?

I read so many great reviews about Dossier that I had to try it. I purchased Gourmand White Flowers. It took a little longer to arrive compared to other companies but it wasn't a big deal. Their perfumes are packed very nicely. When I tried it for the first time I couldn't smell anything but then the scent started coming through. I wore it for an evening out. The perfume did not last at all on my skin. I even tried using vasoline to give it more staying power. I asked my friends, who I was out with, and they said they didn't smell it at all. I am really disappointed because I really wanted to like it. I refuse to buy anymore dupes because I don't have money to waste. So for me it's back to the real thing!!!!

I have purchased from them at least 3 times. The last time I ordered one on my perfumes completely lost it's scent after only a few months. All I could smell was alcohol. I'm really disappointed. I tried to contact the company twice and they didn't respond. It was my favorite too!

Bad experience! I previously gave a 5 star review but was forced to get a refund by them because they couldn’t fulfill my order. I had to contact them twice for a status on my order and they asked 5 times to refund me, I finally gave in but absolutely sad because I was looking forward to receiving them

I am first time customer of Dossier and I can’t tell if my order went through because I never received a confirmation email but my bank showed immediately that my debit card payment was taken. I’ve emailed them twice now in the past 2 & 1/2 days to find out what’s happened on their end but I’ve still not received help from their customer support team & I’m beginning to wonder if they don’t have enough workers. I sure hope to hear from them soon to clear this up because I’ve paid for a perfume that I’m still not sure they have as an order & are shipping to me. I’ll be happy to come back and write a good review once this is cleared up and I receive proper customer service with a human by email for my order with Dossier perfumes. Thank you!

I recently placed an order on November 27th, as a (FIRST TIME BUYER). I used shop pay, and was approved, yet I never received any information regarding shipping. I have sent a total of 5 emails to Dossier, and have not received one reply back. SAVE YOURSELF THE MONEY & HEADACHE! This is the most unprofessional customer service I have ever seen. Updated 12/6- Reached out to their Instagram, and received a response. The representative stated that it due to the volume of orders they are trying to get to everyones messages. However, this is still unacceptable as multiple messages were sent over a span of a week. Hopefully my order will come before christmas!