DossierReviews of dossier.co

I wanted to love this brand, but as a first-time customer, I'm extremely disappointed with my overall experience. I ordered two fragrances. One was a fairly close match to the original scent, but unfortunately, it had very poor longevity. The second bottle, which was also the more expensive option, wasn't nearly as accurate to the original fragrance and performed even worse in terms of longevity. To make matters worse, the bottle arrived leaking and defective. I reached out to customer service hoping for a replacement bottle, but received very little assistance. I was honestly disappointed and insulted when I was offered only a 10% refund for a product that arrived damaged rather than them standing behind their product and making sure I got a bottle that wasn't damaged. I'm now mailing the damaged bottle back to them and doing an "exchange" but for a new bottle of the exact same thing. I had to email and request that extra fees that got added on when I went to complete the exchange be removed so that I don't have to pay even more money just to get a bottle that isn't broken. At this point, I might be better off just returning my entire order and calling it a day. Based on the performance of these two scents and their customer service (or lack thereof), I will not be repurchasing. They are threatening to remove my review now. I have multiple photos of the leaking bottle that I would love to attach. I could also screenshot the email thread in which the company was fairly nice but not helpful at all and did not seem to care that the bottle was leaking

The Products: Absolutely abysmal. One fragrance was undoubtedly expired and smelled purely like acetone. I could not tell the difference smelling my nail polish remover and the fragrance. The second fragrance deviated entirely from its advertised scent profile. Update: The acetone and chemical scent has settled down slightly after a day of storing it in a cool, dark place with the cap off. The Customer Service: Even worse than the perfumes. I reached out about the expired scent and found no help. I initiated a return for one item and waited for them to look into the expired one (again, no response). Then I repeatedly asked if I could include the expired item in the same box under the same return label for a full refund. Instead of answering my specific questions, their agent just repeatedly sent me the exact same automated response to every single email. I did not even get a "yes" or "no" to my repeated question. She is the only "agent" who ever replies, and they completely ignored my request for a new representative, which leads me to question the legitimacy and capability of their support. Save your money. There are far better, more affordable fragrance dupe brands out there that actually value and respect their customers. I generally exercise a great deal of patience with such issues and have never been a difficult customer by any means. However, Dossier is perhaps the only brand that has caused me such an unprecedented level of frustration. Once more, I strongly advise against wasting your financial resources on this company.

Awful customer experience. Delayed delivery, no refunds, poor and smug communication. High risk purchase.

Horrible service à la clientèle. Ils ont envoyé ma commande à la mauvaise adresse et ne veulent rien savoir. Fuyez cette compagnie

Commande de 150$ envoyée à la mauvaise adresse. Ne veulent pas aider, ils s’en balancent. Fuyez, horrible service clientèle !!!

Absolute SCAM ! It's just water with a drop of eau de toilette. Not even remotely close to the original product they claim it imitates and it lasts about 20 minutes. I will not waste my money on it.

Well, one perfume out of three had a longer lasting effect, which was 2-3 hours at its best. Technically this is same product you can buy absolutely anywhere only has a fancy bottle and packing.

I was excited to receive my free gift from dossier.co. however I received two bottles that were half full and one that was a quarter of the way full. I immediately sent an email to customer service with pictures and asked if they could replace it as advertised. Viorel stated he refunded the shipping and could not give me what I ordered as I ordered and as advertised. Disappointing!!! ETA Adding after company response. They emailed me again before they commented that telling me sorry you're disappointed only to comment here as if they are trying to be helpful. They then called me a fan, I had never even heard of them but their scents are not anything to brag about so I certainly would not consider myself a fan.