DossierReviews of dossier.co

Love them great customers service

I needed to return a fragrance and needed clarification on policy and how to actually do it. A customer service representative took all my details, a photograph of the fragrance to be returned, the information regarding my replacement fragrance, and assured me I would get back any point difference if my replacement fragrance cost less (It did). I returned the fragrance, and it was credited to me the same day they received it. My replacement shipped out the same day also. Customer service kept me up to date. Their replies were prompt, reassuring and very courteous. My replacement shipped out so fast I exclaimed my surprise at how fast they were to the customer service rep, and that I was really excited! 😆 I had been very nervous with my first order, and everything went well. I was more nervous with my first return, but it also went very well. Dossier's customer service really builds a lot of trust. I feel very confident about ordering many, many, more fragrances 😊

I had a great experience with customer service!! I had a question about my order and Christian from Dossier gave me quick, helpful, and genuine assistance! My question was immediately answered and my problem was resolved! Very grateful to have such quick assistance.

Amazing customer service always! Will always come back to Dossier!

I messed up the address on my package and they went above and beyond to make it right. Great customer service experience, I’m VERY pleased.

What a great company to work with. I had a little confusion with a return and they resolved it right away. I would recommend over and over again!

Great and timely service. Very satisfied.

Very helpful! I put in an incorrect shipping address and they immediately re-shiped it for me. Very very helpful!