Sydney G.
Very helpful customer service
Very helpful customer service. I had the wrong shipping address, emailed customer service and they were back with me within 30 minutes and changed the address. Thank you Mark!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sydney G.
Very helpful customer service. I had the wrong shipping address, emailed customer service and they were back with me within 30 minutes and changed the address. Thank you Mark!
dynnnnn
I‘m a long time customer and buy perfumes from them atleast every three months. My last order for some reason was lost/misdelivered. I contacted them and they were very responsive and extremely helpful. They‘ve guided me regarding steps to take to file a claim and in the end, got a satisfactory end result. They replaced my whole order and re-shipped it free of charge. They take care of their customers and I‘m an avid fan for life~
Nely S.
I made a mistake with the adress . And I was so worried. The help was so quick and easy . I loved it and I’m sorry for bothering on thanks giving . Thank you so much . ❤️
Akhilesh
Excellent company. I would give 5+ star for Customer service. Response is really quick and I loved the perfumes. They smell exact the same as brands that were inspired. I wish I could have found this before.
Sara S.
My bottle busted during delivery and customer service immediately sent me a new one. I wasn't expecting to hear from them until after the Thanksgiving holiday but nope they emailed me a confirmation for my new bottle right on Thanksgiving morning.
Conor
This company is great. They accidentally shipped the wrong item. I notified them of it, and they offered to let me keep the incorrect item, and sent me out the correct item at no extra charge! And they did it fast as well! This is definitely a good, trustworthy company, that I will happily and confidently order from again! Thanks for your great customer service Dossier!!! Keep up the exceptional work!!!
Satisfied C.
Great customer service. I emailed Dossier to get an update on my package - customer service (Mark) replied immediately with my tracking information. I ordered 3 bottles 4 days ago and they're scheduled to arrive tomorrow. So. Shipping is really fast. Thank you
Rocheine W.
I came across Dossier website hoping to place an order but at present shipping isn't available to the UK, however there is a website that allows you to view their products. I contacted the customer service team and spoke with Mark, who was very prompt in getting back to me, answered all my questions and was very informative. I look forward to the UK site going live given all the amazing reviews I've seen so far. Thanks Mark!