Patricia N.
Handled my issue quickly
I had an issue with a return and they solved the problem within a couple of business days. Very professional and friendly!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Patricia N.
I had an issue with a return and they solved the problem within a couple of business days. Very professional and friendly!
Shannon A.
Easy delivery process, product smells great
DRB
I love Dossier products... in a lot of cases, their dupes smell better than the original! I had been spoiled with all my previous orders being fulfilled and shipped VERY fast. There was a delay with their black Friday sales but the teams were quick to respond and acknowledge the issue. I highly recommend this company and their products.
Ellie H.
They were so helpful when I asked about exchanging a perfume for another. They even offered to pay the difference if the perfume I wanted was more! Will definitely be purchasing again.
Krystle G.
I ordered a few bottles of perfume for my birthday at the start of November to try it out (I've heard good things about Dossier and I am a perfume fanatic!). My experience overall was great, website is easy, check out is easy and shipping was fast. I ordered again about a month and a half later for their black Friday deals. I had an issue with using my points and customer service replied within 24 hours and helped me solve my issue no questions asked. Shipping is taking a bit longer this time around but they did have a huge sale, so that is to be expected. I also am not out of perfume and ordered accordingly for my current stash. Overall I am very satisfied with Dossier and their perfume is amazing! I would give 10 stars if I could!
Kyanah C.
I have had a great experience with customer service. They were able to reroute my order when requested and saved me a lot of stress. They did take a few days to answer, but this is expected during the holiday season so not too big of a worry there.
Jane
I had a mishap with my order but customer support was extremely helpful, especially Adrian who assisted me the whole way through. I really do recommend shopping with Dossier!
Dillon
Item came damaged, they resolved my issue very quickly. My fiancee loves the scents too!