DossierReviews of dossier.co

Customer service was great and helped me do an exchange super quickly!

I am absolutely satisfied with my fragrances. I have mixed 2 of the and they are now my signature scent. I definitely recommend trying Dossier. I will be ordering again soon.

Dossier's customer experience is incredible!

I love Dossier! I’ve ordered from them once before and absolutely loved each of my scents. I recently placed an order though and never actually received it. I reached out to the Dossier team and was put in contact with Mark. Mark walked me through all of the steps and assured me along the way that we would come up with a solution that worked for me. Within just a few days, Mark sent out a replacement order for me. The responsiveness and care that they show to their customers makes me trust them and the quality of the scents ensures that I’ll be back a million times over!

Larry was the customer service personnel who helped me out today! I’ve been shopping with Dossier for over 1 year at this point in time; Dossier’s shipping + delivery and communication is superb ^.^

I purchased several perfumes, some of which I didn't enjoy and wanted to return within the 30 day refund time. However, I soon realized that shipping them back myself for a return would be impossible because no shipping service will take flammable products such as perfumes, leaving me in a bind. With only a few days left on the 30 days, I emailed about my shipping issue and was promptly sent a response from Mark, kindly letting me know that I will be issued a refund regardless of the 30 day policy. Thank you so much for the lovely experience, Dossier team!

I bought 4 perfumes from dossier and decided to keep only 1. When I sent my return package, I totally forgot to add the return packing slip into the box last I had been instructed to. Yesterday, I saw that my package had been delivered to the return destination two days ago. After I realized that I didn’t add the slip into the box, I was convinced that I had lost my money and would not be refunded the full amount, I sent an email to the dossier help team last night at 5:15 pm and got a response this morning at 8:00 am. They are still committed to refunding me the full amount!! Someone named Soren helped me with my refund process and I am so thankful that the business honored their refund process despite my personal mistake. 1000000/10 recommend this company

I placed an order with Dossier as usual. This time the USPS misdelivered my package. I was devastated to say the least. I reached out to USPS, they were of no help! I reached out to Dossier & they made it right for me!! They replaced my order! I have been a loyal customer for over a year & I will continue! The fragrances are amazing! I absolutely love them!!