AB
Great customer service
Great customer service! I opted to use whatsapp to contact customer service and got a response in less than 5 minutes. My concern was resolved with 10 minutes and the person was very kind.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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AB
Great customer service! I opted to use whatsapp to contact customer service and got a response in less than 5 minutes. My concern was resolved with 10 minutes and the person was very kind.
Brittany Z.
Love Dossier! Shipments are always quick and the scents are high quality and last all day! I get so many compliments everyday and people tell me they can smell my scent lingering after I leave the room. I had an issue redeeming my rewards points on my most recent purchase and they gave me the rewards credit back right away. Customer service is top tier and they respond quickly. They really are a great company and i love the fact i can buy multiple scents for the price of one.
Chris K.
I had some issues purchasing some items from the website and emailed the Dossier team about my concerns. Mike at Dossier is amazing! He walked me through the entire process, responded very promptly and was very professional. The website could use some work the but the customer service was excellent.
To the good L.
First of all, I'm loving the new way to explore fragrances at a reasonable cost and with time to determine if it's right for me. That's a win/win. And when you need them, their customer service department is remarkable; friendly and responsive in a very timely manner.
Vcollins
After placing my first order with dossier I realized I bought the wrong version of the perfume I wanted. I sent and email to have the perfume change to the version I intended, and they quickly fix the issue before shipping, awesome and quick costumer service!!!!
Rebeca O.
Excellent customer service! They help you with great speed and solve your problems quick! Their perfumes are great for the price, definitely will buy from them again!
Kaedy C.
Excellent customer service experience. Resolved my issue quickly and smoothly. Will definitely be a repeat customer.
Debra
This company is so nice ❤ they respond immediately and take care of any problem! I definitely recommend them. 1000/1000 and their fragrances are delicious 😍