Hannah B.
Amazing customer service
Amazing customer service, I couldn't be happier

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Hannah B.
Amazing customer service, I couldn't be happier
Sue H.
I love dealing with Dossier! Their product assortment and customer service is unsurpassable.
Maya D.
My first order with Dossier I received the wrong product. I wrote customer service and they responded in a very kind and timely manner. They corrected the problem quickly and with grace! I was genuinely impressed with the quality of product. The scents are identical to to those which they were inspired by. Ionut was very efficient and a pleasure to email with. I will definitely be a returning customer!
Anna
Love these guys I buy lots from them and continue to buy a lot more. The perfume is true to there scent just as the original one at the higher price . I’m completing a collection for myself and my hubby . And I buy as gift giving also my friends love them . And the points are a plus also . I only had two mishaps the sprayer would not work the perfume would come out around the silver top , but one email and a video and I got a replacement in no time at all same day shipping too , thanks to Ionut your the best customer service representative keep up the great work and make more scents thanks AV
Micaelah C.
I’ve had an awesome experience with Dossier. Unfortunately, the first perfume I received leaked and continued leaking when it’s not upright. However, Dossier was very prompt about sending a new bottle. They truly care for their customers and the experience they provide!
Maryanne R.
The support team gave me good suggestions and advice and went above and beyond getting me back on track with my purchase.
TessaG
I contacted tech very late at night when I was excitedly filling out my profile, and had trouble adding my birthdate. They got back to me shortly after they opened (at 1am!) and solved the problem on their end, just like that! Besides everything else there is to love Dossier for, their fast, excellent customer service is yet another reason for me to continue to buy my fragrances from Dossier!
Natasha Simmons S.
I love how fast and efficient the customer service team is Alex was amazing thank you again!