DossierReviews of dossier.co

I've never had a bad experience with Dossier. Their customer service is easy to get in touch with, and will quickly provide simple solutions that solve whatever your problem is. I like their products very much, too -- their prices are reasonable and the perfumes are of good quality. So far I've liked every one I've bought, but if I ever do buy a scent I dislike, their return policy is very straightforward and I have no doubt that it would be pretty easy as well. It's nice to get a discount for buying multiple bottles, and their rewards program is decent; if I have any minor quibbles, it's that we can only cash out rewards in multiples of five (for example, if you have $9 in rewards at the time of your purchase , you have to either choose to use only $5 or wait to accumulate $10). But that's pretty minor and I'm otherwise happy enough to order from Dossier about once a year.

I love their scents and this company has the BEST customer service! I was having trouble placing an order from my phone and thought their site had a problem. It turned out to be my phone display as they very kindly stepped me through identifying and resolving the problem.

They were able to provide me alternate options when I was unhappy with the perfume I received. They were quick with offering solutions.

I’m fan #1 of Dossier. They have incredible fragrances, amaizing prices but the most important thing, their customer service is the best. They always reply and always help you to resolve any question. Thanks Dossier.

Tudor provided a quick, solution-focused response. His eagerness to help and sense of urgency was unparalleled.

There is a lot of positive feedback I can write but what did it for me was the customer service. They responded promptly and were very helpful. I even got a reward for my own mistake( I didn’t put my apt number and they resent the package but I was able to get the other package from the post office. When I told them, they said I could keep both). That’s how I got a Christmas gift for my friend. I love this company honestly.

Great customer service! I mixed up two numbers in my shipping address, and contacted customer service in a panic. They responded quickly, and were able to resolve my issue. This was my first order with Dossier, but it certainly won't be my last!

Recently as of my fault I forgot to updated my shipping address, I was scared I wasn’t going to be able to receive my package because there’s was no link to change or edit address information online and realized maybe I can contact support and what a relief on how smooth and easy the process was. Super helpful and very responsive. I already love shopping the perfumes from dossier now knowing their representatives are just as great I will absolutely continue to give them my business. Thank you Helen, Robert, and Larry!