Rosalys D.
The best customer service i have ever…
The best customer service i have ever received and quick response thank you will be shopping again!!!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Rosalys D.
The best customer service i have ever received and quick response thank you will be shopping again!!!
Kristin T.
Dossiers perfumes are so great!! I’ve ordered over 16 between men and women’s and have been so pleased with each one of them! Their impression scents are spot on and their price compared to others is hard to beat!
Aaron M.
Bogdan, thank you for assisting me today. You gave an exceptional service and I appreciate your patience and understanding.
Marcelo G.
Overall 10/10 had some hiccups along the way but the customer service was amazing very understanding and helpful and don’t get me started on the scents they are just as good or better will buy again definitely recommend
Emma Y.
Dossier customer service was wonderful and extremely helpful! I didn’t realize I would be charged monthly for in store credit being a Dossier + member. Mark was super helpful in explaining what I was charged for and sent pictures to show how to cancel my membership. He also informed me that I could’ve paused my membership at anytime! That was very useful information and I’ll remember that next time I make an order! Which I definitely will because all the scents are AMAZING! and last very long!
David D.
Amazing customer service the rep quickly resolved my issue
Marietta S.
Customer service is great, very responsive!
Sarah F.
Fantastic brand! Their perfumes are so wonderful and spot on. Shipping is generally super quick. Their customer service is top notch! I had an issue with billing where my points didn’t get applied to my order, and within 36 hours (I emailed them on a Sunday) everything was fixed!