Kim
I don’t think I’ve ever encountered a…
I don’t think I’ve ever encountered a better or more expedient customer service interaction…bar none. Will continue to shop dossier!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Kim
I don’t think I’ve ever encountered a better or more expedient customer service interaction…bar none. Will continue to shop dossier!
Adaora N.
Dossier's customer service is exceptional! Their perfumes smell great, they just didn't work well with my body chemistry so I was able to easily return them.
Elizabeth A.
I always order from Dossier not only are their products amazing however the customer service is exceptional. They do not disappoint
Treva H.
I reached out to Dossier because my daughter placed an order for me that I never received... Tudor responded to my email right away--not only did they respond to my email promptly but they also assured me that I would receive a replacement within days... WONDERFUL CUSTOMER SERVICE!!!...
Benorise H.
I ordered products on Jan.7, 2024; and my email address was not correct when I finished the order so needless to say I could not receive confirmation on my order. I tried 2 times sending an email to the company with no response. The third time I found an old email; and sent it to address my concern and got a response from Tudor 🥳 Not only did they respond they gave me the tracking info along with assuring me my purchase was on the way. THANK YOU TUDOR AND DOSSIER FOR MAKING MY EXPERIENCE BETTER 👏👏. I’ve been a customer since about 2020 and will continue to be ☺️.
Jay
Dossier is 10/10 company. Not only do they sell fragrances at an affordable price, but their customer service is impressive as well. I had a minor mishap with a leaky bottle but the reps I spoke to, Andrew and Ion, were quick to address the issue and give solutions to help the problem. The issue was taken care of immediately. I can’t say enough how Dossier is setting the bar high and others should take note. My experience was fabulous and I am not only recommending Dossier to others, but will be back when needing new scents.
Ingrid
Love the products!! Ordered last year and have referred several friends too! A slight inconvenience with my recent order was resolved immediately and really efficiently!! I am so impressed at how much Dossier values their customers!! Will order again soon ❤️❤️
Kitty W.
Resolved a minor mistake (my fault) extremely fast, I’m very impressed with the customer service and the brand ethos. I was a little sceptical when I heard about them but the quality and value of the products I purchased had been excellent. Will definitely purchase again.