Ashley K.
An extra bottle of perfume made it on…
An extra bottle of perfume made it on my initial order. I must have fatfingered it, anywho I sent an email to customer service and they had the issue fixed within minutes!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,435 reviews with 5 stars · Clear filters
Ashley K.
An extra bottle of perfume made it on my initial order. I must have fatfingered it, anywho I sent an email to customer service and they had the issue fixed within minutes!
Olivia M.
When i thought i had a mishap with my delivery i reached out to the customer support on their website. SoOOOO easy to navigate, fast response time, and so kind and generous!! my package was found but the team was so gracious in making sure i had a great experience regardless!
devon R.
Dossier has high quality scents and fantastic customer service. I'll be a customer for life!
Gabriela R.
Very helpful. Love that you can try the fragrances first.
Nilufar N.
Great smelling for the best prices. I love dossier parfumes and order them often for presents and everyone is like them. Great, quick and easy customer service with any problem.
Maria H.
great customer service
Nikki B.
I ordered 3 bottles from the company but decided to return since I am super sensitive and picky about my scents. The customer service was extremely helpful. I found the quality, packaging, and whole experience to be very well made and great quality. I wish one of then worked for me, but it was great to be able to try all of the scents and then return. I also love that the scents that are returned will be donated-- that's amazing! I would purchase trial/samples in the future if they were offered
Yashira L.
Quick replies and assistance from them! I had ordered a refund from the subscriptions I did not authorize and they got the job done. :)