DossierReviews of dossier.co

I placed an order with Dossier for several fragrances. Upon trying them out, there were a couple that just weren’t for me. The return process was simple and free. I requested to have a partial refund and another fragrance I loved sent to replace what I returned. Throughout the process of my return and the request for another fragrance, a mishap led to me never receiving the replacement fragrance. I reached out to the customer service team and they were so helpful!! Mark easily resolved the issue and exceeded my expectations of customer service! I highly recommend Dossier not just for the amazing fragrances they offer but for the customer experience!

I was having an issue using my rewards. I explained my concerns and Mike took care of it. I put in some incorrect information and once I figured out what I had done. I explained yet again the issue to Mike and he jumped right in and took care of that as well Thank you Mike and Dossier

I had to reach out for customer service due to a product issue caused by shipping handlers. My previous experiences with other companies led me to expect a difficult and long process, however Tudor was very helpful, efficient, and incredibly understanding. I’ve yet to come up with anything negative to say about Dossier — I absolutely cannot recommend enough!

Dossier Customer Service is always five stars! They are very helpful, kind and easy to work with.

Estoy encantada con los aromas!! Inicié comprando 2: Floral Musk (para el día) y Ambery Vanilla (para la noche), su aromas son muy delicados, eso sí la fijación entre uno y otro varía. La atención al cliente es genial y eficaz. Volveré a comprar con ellos.

Andrew responds so fast and professionally. Haven’t received the products yet but you can trust their customer service! The best customer service ever had.

Excellent customer experience!

Estoy encantada tanto con los productos como con el servicio al cliente. Esta es la segunda vez que ordeno y algo pasó con el correo que mi paquete no llegó. Les escribí a Dossier (siempre en español y no fue impedimento) y de inmediato me asistieron. Ya estoy en espera de la orden que me enviaron. Muchas gracias!!!!