Valerie
Great Customer Service!
The products from this company are of the highest quality and their customer service is top notch.
Response from DossierMay 7, 2024
Thanks a bunch for the shoutout, Valerie – your satisfaction is what keeps us going!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valerie
The products from this company are of the highest quality and their customer service is top notch.
Response from DossierMay 7, 2024
Thanks a bunch for the shoutout, Valerie – your satisfaction is what keeps us going!
Citlalli Ortega J.
It is my first time buying these perfumes, but from now on I have an excellent impression. I made the wrong shipping address and customer service was really fast even though it was almost midnight. Thank you Dossier team. I am sure that I will receive quality products as well as their service.
Response from DossierMay 7, 2024
Welcome aboard, Citlalli! We're thrilled to have you join us on this fragrance journey. Your satisfaction means the world to us, and we're committed to ensuring you receive not just quality products, but also exceptional service. Here's to many more delightful experiences ahead!
Liam S.
What might have been a bad first experience turned into testimony to quality customer service and impeccable policy handling. My first package went missing, and I didn’t even know I purchased a package protection policy but a few days after the package was supposed to be delivered, I saw it wasn’t around and contacted the help center, who requested I ask my neighbors and wait an extra day or two in case it was misplaced. After 2 days I still didn’t find anything so I contacted help again and after filing a claim and waiting one more day, they initiated my refund. I appreciate the ease and integrity of the customer service team and I hope to actually try some of these out besides the one my ex used to wear, cus they sound amazing. I have a cart full right now, I’m just waiting for my next paycheck to pull the trigger
Response from DossierMay 2, 2024
Wow, Liam! Sounds like a rollercoaster ride, but we're thrilled to hear our customer service team turned things around! Kudos to you for giving us another shot – we can't wait to wow you with our scents (minus any reminders of the ex)! Hang tight until payday – we'll be here, ready to make your fragrance dreams come true!
landa
Love the perfume this company has. And there scents save me so much money. Plus there eco and vegan friendly I love it.
Response from DossierMay 7, 2024
Yasss Landa! Saving money and smelling fab – what's not to love? Plus, eco and vegan-friendly? Now that's a vibe! Thanks a bunch for your support!
Kristina A.
Perfumes and home fragrance are high quality and long lasting. Customer service is excellent! They processed a refund immediately when I didn't know how to apply some credits to my order and walked me through the steps so that I wouldn't make the same mistake next time.
Response from DossierMay 7, 2024
Sounds like a scent-sational experience all around, Kristina! We're thrilled to hear you're loving our long-lasting fragrances and top-notch customer service. Can't wait to have you back for more incredible experiences in the future!
Stephanie C.
I have received timely and courteous correspondence every time I have needed assistance. Nothing but 5 star service
Response from DossierJul 8, 2024
Thanks a ton for the love, Stephanie! We’re over the moon to hear our customer service team has been rocking it for you! We’ve always got your back. Keep shining and smelling fabulous!
Anastasiia D.
I love Dossier! I heard about them from my colleague and decided to try them since they replicate nearly identical dupes of upper end perfumes, and ended up placing g 4 different orders. Their perfumes are very good, last long, and smell basically the same as original perfumes. I also appreciate their customer service. They are very attentive to customer's needs, respond pretty fast and prioritize their client. I will always be their loyal client.
Response from DossierMay 7, 2024
We're thrilled to have you as part of the Dossier family, Anastasiia! It's music to our noses to hear you are loving our scents and that they're living up to your expectations! We're grateful to have you as a client and can't wait to keep delighting your senses in the future!
Rene B.
Great customer service and the musky musk scent is delightful!
Response from DossierJul 8, 2024
Whoa, Rene; so glad you loved Musky Musk! And thanks for the shoutout to our customer service team! We're always here to make your experience top-notch. Keep smelling amazing!