DossierReviews of dossier.co

POCA FIJACIÓN

I placed an order on March 22 and was genuinely looking forward to trying Dossier’s perfumes. Unfortunately, it’s now mid-April and the package still hasn’t arrived. According to the tracking, it hasn’t moved at all since March 26. I contacted customer support several times — the replies were polite but felt very copy-paste, and didn’t lead to any real resolution. Eventually, they offered me either a refund or a replacement, but honestly, that should have come much sooner. What’s frustrating is that I might have already paid customs, and still haven’t received anything. The delay, the lack of updates, and the unclear communication have really taken the excitement out of the whole experience. I wanted to like this brand and support it, but after all this, I can’t confidently recommend ordering from them — especially if you’re in Europe. I hope they improve how they handle shipping and customer care, because the potential is there, but the experience just wasn’t good.

Receive a defective perfume with no odor It’s been a hustle to get back my money or a replacement

The order never arrived, however the customer support was really professional.

Never got to test the actual product because I never received it. There were 2 failed attempts in a 1 month long span that never came to my address. They either got stuck in transit or were sent back due to “hazardous materials”. In the end I got a refund.

The products are excellent, my problem was with the shipping and the company Dossier used to deliver my package. It is the second time I have ordered from their website expecting the process to be flawless again, but unfortunately, it was not. I have been expecting my package for more than 3 weeks now, the problem is the last mile company they use to make the delivery: 99minutos.com. They kept the package in the warehouse for a week, then the tracking stated the package was with the courier and in route to my address arriving between "8:00-22:00", and it was in that status for 4 full days. Yesterday I found the tracking saying my package was again at the warehouse, the company said they tried to deliver but I was not home, but I was in my house all day. No one rang the bell nor called me over the phone. Dossier please do not use 99minutos.com to deliver to México, their service is very bad, and customer service is unprofessional and rude.

Hice un pedido desde el 29 de noviembre.. Desesperada porque ya voy a viajar y no llegaron los perfumes... Las opiniones siempre fueron buenas.. no tengo correo conde confirmen cuando llegarán... Al principio si me contestaron el correo... Ahora ya ni caso hacen... Quiero comprar otros perfumes pero no sé si confiar

Soy de Estados Unidos y compré en Dossier México para mandar de regalo unos perfumes los pedí desde el 2 de diciembre y aún no me han dado razón por mi pedido ni cuándo va a llegar, estoy decepcionada por que hay mucha gente que cuenta que le llegan muy rápido sus perfumes. La atención al cliente es rápida pero no me responden bien lo que estoy preguntando. Solo me dicen que por qué hay muchos pedidos que por eso están tardando. Pero sólo me queda esperar aver si me llegaran los perfumes