DossierReviews of dossier.co

The quality of the perfumes that they have are just great that i am impressed and confident to gift them to people I know who like perfume. I even bring the stuff I bought with me sometimes to show it to people at work or with friends and they love it too. a lot of times they ask what I wear ☺️. for customer service, contact via email only They respond to you as soon as they could whatever enquiries/concerns you may have. At first I was skeptical about the returns with no too complicated policies, but it’s actually pretty easy. first when in the returns page, Just have to take a photo or two of the item/s and theres just a suggested reasons of returns, which for me for instance either I dont vibe with the perfume or if I missed out on the promo (reason that says “found a better price” 😃). I think I find it all pretty straightforward. amazing customer service and great transactions. shout out to Oana ☺️. I wanna add an instance when I asked if I were to return some bottles which came with a free bottle (halloween promo) if I have to return it too. They said I can definitely keep the free bottle 😃. and Apparently the returns go to the charity. hence different address from where their warehouse is. idk but I dont know any other companies who does it like this so far. 🙏💖 all the best -GP

I had a great experience with customer service. Andrew responded back to me quickly and took care of my order without any issues. Would highly recommend and I will continue to order through this company.

Woody Sandalwood! Love this producut. Smell last many hours and very refreshing.

The customer service team alone makes it worth buying from this company. Not to mention the products are very similar to their expensive counterparts. Would highly recommend taking the gamble if you are hesitant. I am now a returning customer and have already purchased twice from them.

I wanted to try and find at least two scents I loved and got the Dossier + subscription because it offered great benefits for me to do this. I found my scents and wouldn’t be needing new ones for several months may be even a year (they come in well sized bottles). I thought I cancelled my Dossier + subscription through the app and forgot about it until I was billed the next month again. Reached out through What’s App (very convenient way to do customer service, love it) and they were able to help me super quickly. Just told them what had happened and what I needed and in a matter of seconds they resolved it. I can say they take care of their customers as well as the quality of the products.

I sent in a help request to customer service regarding membership and they were very quick to respond and resolve my issue. I really appreciated that because it doesn't happen often anymore. Thank you Dossier!! Hopefully you will ship to Alaska in the future!!

Quick help with customer service! Which can be a rarity. I actually googled before reaching out and saw nothing but complaints and let me tell you: they are wrong. I asked a simple question regarding my exchange and received not only an answer, but an apology (which wasn’t necessary, but appreciated), a solution going forward, and a shortcut to fix my issue immediately. Doesn’t really get better than that!

My package got lost or something and i contacted the customer service via whatsapp , They responded so rapidly and send me anotherr package for me ✅🙏🏻 Really helpful wish i contacted them sooner 🫶🏻