Mark
Received a damage bottle
Received a damage bottle, replaced quickly and easily.
Response from DossierDec 24, 2024
Glad we could swoop in and make it right, Mark. You deserve nothing less than perfection from us!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mark
Received a damage bottle, replaced quickly and easily.
Response from DossierDec 24, 2024
Glad we could swoop in and make it right, Mark. You deserve nothing less than perfection from us!
Tyra N.
I sent a request, they responded extremely quickly and they provided screenshots to help me with future orders. The product is already great, knowing that the customer service is exceptional, Dossier has secured a customer for life.
Response from DossierDec 24, 2024
Now that's the energy we're here for, Tyra! Amazing products + top-tier service = forever besties. Can't wait to keep impressing you!
Jacquelyn L.
Easy to get issue resolved and quickly. Package was lost or stolen in mail and since I had the shipping protection Dossier made it really easy to get a replacement mailed out. Worked with Andrew and he was really quick to email me back.
Response from DossierDec 24, 2024
Dossier + shipping protection = one unbeatable duo! So glad we could get things sorted swiftly for you. That’s how we roll, Jacquelyn!
ARH
I had questions about a damaged bottle I received. Dossier promptly resolved the issue. Will definitely will buy again. Great customer service.
Response from DossierDec 24, 2024
Damaged bottle? Handled like a pro! So glad we could resolve it quickly. We’re here for you anytime!
Cesar Adrian Olivas H.
I am completely satisfied with the product and the customer service, they're excellent.
Response from DossierDec 17, 2024
Wow, thank you so much, Cesar! Hearing that you love our product and service just made our day extra special. We promise to keep bringing you scents that make your heart sing!
Melissa G.
Ordering and shipping process is always great. Never an issue.
Response from DossierDec 17, 2024
We love hearing that, Melissa. Your smooth Dossier journey is our top priority!
Armani
Larry was the best. What I thought was a disaster order ended up being fixed so smoothly! If I could give 10 stars I would! Thank you so much to the larry that helped me out today!
Response from DossierDec 17, 2024
Whoa, Armani, talk about a plot twist! We love turning those “uh-oh” moments into happy endings. Thanks for sticking with us—you rock, and we’ve got your back anytime!
Ashley C.
This was my first time purchasing from Dossier. Everything was going smoothly, I received a message saying my order was delivered but it was not. After 2 days I decided to email Dossier asking them for help. From the start they were very fast to respond and always responded in a nice tone. After a week of not receiving my package I emailed again and they were nice enough to give me two very good options. Although that same day when I got home I received my package. I will like to once more thank Dossier for their time and help!
Response from DossierDec 17, 2024
Looks like there was a little hiccup, but we’re glad it all worked out! Ashley, your patience and trust mean the world to us. Reach out to us anytime—you’ve got a full team of Dossier elves ready to assist.