Lexie
The customer service team was very…
The customer service team was very responsive and helpful!
Response from DossierMar 14, 2025
Fast, helpful, and always on it—that’s the goal, Lexie! Glad we could make your experience smooth and easy!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Lexie
The customer service team was very responsive and helpful!
Response from DossierMar 14, 2025
Fast, helpful, and always on it—that’s the goal, Lexie! Glad we could make your experience smooth and easy!
Anastasiia V.
Reached out to the customer support team via What’s App and got a response within 3 minutes! And a real one, not AI generated. Love that!
Response from DossierMar 14, 2025
Lightning-fast and 100% human—that’s the kind of service we’re all about, Anastasiia! So glad we could help in record time!
Carmelitta C.
Very fast response time and accurate troubleshooting.
Response from DossierMar 13, 2025
Speed and precision—that’s how we roll, Carmelitta! So glad we could help you out quickly and get things sorted!
Chemaya M.
La mejor experiencia de compra para los mejores productos! Que bien lo hacen!!!! Felicidades!
Response from DossierMar 13, 2025
¡Qué emoción leer esto, Chemaya! Nos llena de alegría saber que tu experiencia fue tan positiva. ¡Gracias por tus felicitaciones, y seguimos trabajando para sorprenderte con lo mejor!
PrU.
Super prompt customer service
Response from DossierMar 12, 2025
We aim for speed and efficiency, and it’s awesome to know we hit the mark for you. And hey, remember—we're always here to make things as easy as possible!
Viv A.
Absolutely gorgeous, and lasts
Response from DossierMar 12, 2025
Yesss, Ambery Cherry is a true showstopper! We’re so glad it’s got you hooked and sticking around all day long. Thanks for the love, Viv!
Gabriel
Tuve un pequeño inconveniente con mi pedido de Dossier, ya que no llegó debido a una situación de robo. Sin embargo, quiero destacar la excelente atención al cliente que recibí. La comunicación con ellos fue rápida, clara y muy atenta. Me resolvieron la situación de inmediato, reenviándome mi paquete sin complicaciones. Estoy muy contento con la rapidez y eficacia con la que manejaron todo. Ahora, no puedo esperar para recibir mi pedido y sin duda seguiré comprando en un futuro cercano. ¡Excelente servicio!
Response from DossierMar 12, 2025
¡Gabriel, qué alegría saber que pudimos solucionar todo rapidísimo! Sabemos lo importante que es tener todo en orden, y nos hace muy felices que todo haya salido bien. ¡Te prometemos que tu paquete llegará en un abrir y cerrar de ojos!
Amber D.
They were great with helping on a problem. They responded to me within minutes
Response from DossierMar 12, 2025
We love a quick turnaround, Amber! Thanks for recognizing how fast we are—it’s what we’re all about. Anytime you need help, you know where to find us!