DossierReviews of dossier.co

Their customer service is really great. They are quick with their response and in helping you.

Took a few days to get an email response, but once I did I was pleased with the customer service and quick resolution. First time ordering, look forward to trying. My daughter loves their perfumes.

I can't speak for the quality of the products sold by Dossier as I am yet to purchase any. However, the customer service team are exceptionally friendly and approachable and it is clear that customers are highly valued. I contacted Dossier via email asking if they could recommend any of their products which might be similar to a couple of brand names I like. I received an email response back within the same day (it was a weekday) from a friendly person called Mark, who not only received a couple of recommendations of pre-existing scents, but also contacted the team who come up with the scent profiles so that they might consider making perfumes similar to what I'm looking for in future. I would happily provide a 5* review but because I haven't personally tried the products yet, I don't feel as though I can rightly do so. Based solely on the customer service aspect, Dossier definitely deserve the 5*!

I love dossier so much I have ordered about 4 perfumes from them, such good quality products just wished it reflected onto their customer service team. The website design is pretty sleek although they are missing some info when it comes to retrieving points as well as the catch points as well which I am still not able to redeem at check out which sucks since its 10$ in credit... I got invited to review after receiving my first order which I made a review and in return I would get 150 points, which I never received. I made another review hoping I could get the points to no avail. I reached out to customer service, and they were somewhat helpful, he ended up giving me my points but told me it was a one-time courtesy even though from the beginning I let him know I was invited to review because he kept repeating if I wasn't invited to review, I would not be able to get the points. But I was invited lol, just wish they would be more transparent on the website about things like that.

wish they had better sale offers / promotions but great scents and great customer service!

There was an issue with the delivery of my package where it got returned to sender. Customer service was so helpful and quick to respond; a new package was shipped within a day!

I finally received my order from over 2 weeks ago. Not sure why they have such long shipping issues. Not receiving a confirmation email after ordering or a “product has shipped” email is inconvenient as well. I wish they could find a more up to date and faster shipping option. As far as the perfume. So far it smells great! I’m hoping it is long lasting, which it seems as if it will be. Customer service is amazing. Very helpful and they respond fairly quickly. Please have faster shipping!! 🙏🏼

Shipment was marked as delivered by carrier even though the package didnt arrive But customer service was amazing! And went above and beyond to make me feel at ease and reshipped my order ❤️