Ceci
Helpful and reassuring!
Helpful and reassuring!
Response from DossierSep 2, 2025
Love this, Ceci! A little help, a little calm...that’s the recipe we try to follow every time.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ceci
Helpful and reassuring!
Response from DossierSep 2, 2025
Love this, Ceci! A little help, a little calm...that’s the recipe we try to follow every time.
SAWYER, S.
I recently had an issue with an order and notified customer service via email. Not only was my email answered within A few hours, my issue was resolved quickly as well. Greta's customer service skills were excellent! She listened to my concern and was eager to get everything straightened out for me. I really appreciate this kind of service.
Response from DossierSep 2, 2025
So glad we could get that fixed up quick for you, Sawyer! Nobody likes waiting around when there’s an issue, so hearing it felt easy and personal on your end is exactly what we’re going for.
Christine
Fantastic fragrances! Aquatic coconut transports you to an island dream!
Response from DossierSep 2, 2025
Christine, Aquatic Coconut really knows how to set the mood. Love that it whisked you away to your own island escape; that’s the kind of magic we’re chasing!
Monica A.
Me gustó mucho, el apoyo que me brindaron ante una complicación que tuve , en que mi número estaba erróneo. Mil gracias por la atención!!
Response from DossierJul 15, 2025
Cuando algo se tuerce, ahí estamos, afinando detalles como expertos perfumistas. Gracias por dejar que lo arregláramos contigo. ¡Mónica, tu buena energía se siente desde aquí!
Jasper O.
Tudor helped fix my issue ASAP
Response from DossierJul 15, 2025
Yass Jasper! Fast fix, no fuss, just like the perfect dry down! Glad we could smooth that out in a single spritz.
Ricky
Today I received my new fragrances, and unfortunately I wasn’t a fan of 2 of them. I reached out to customer service and I got promptly fast responses. Mike and Tudor both helped me not only go over choices of replacements but also helped me with the return! Very quick, very helpful and proficient service. Loves it
Response from DossierJul 15, 2025
Okay, Ricky, not every scent hit the mark....but the return game? On point! Quick replies, smooth fixes, and solid support? That’s the kind of comeback story we live for. Glad it all got sorted with style!
Aubree
I had a bit of a confusing experience checking out with the Shop app. It made it look like I had duplicated the order and purchased the exact same thing twice. I emailed Dossier’s help desk right away, and was fairly quickly taken care of to straighten out the order and make sure I only got what I needed one time. Tudor was particularly helpful in sorting things out in a very polite and courteous manner. Thanks for taking care of me, I look forward to many future purchases.
Response from DossierJul 15, 2025
Oh no, Aubree; double trouble at checkout! Glad the team swooped in fast and got everything untangled without the drama. One order, zero stress...that’s how we like it. Can’t wait to have you back for more sniff-worthy finds!
Victor Alejandro Montes E.
Tuve un problema con mi domicilio al concretar la compra , me contacte por WhatsApp y me modificaron el domicilio espero que en la entrega si lleguen a la puerta de mi casa
Response from DossierJul 15, 2025
Dirección equivocada, pero destino correcto: ¡resuelto al toque, Victor! Esperamos que tu próxima entrega llegue directo como flecha perfumada a tu puerta.