Mariana S.
Easy and fast responses and solutions
Easy and fast responses and solutions
Response from DossierSep 2, 2025
Yass Mariana! That’s the exact kind of “ah, easy” moment we want you to have with us!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mariana S.
Easy and fast responses and solutions
Response from DossierSep 2, 2025
Yass Mariana! That’s the exact kind of “ah, easy” moment we want you to have with us!
Alexis P.
Customer service is unparalleled. I wanted to add to an order and wasn’t able to do so on the site, reached out to customer service on WhatsApp and got it resolved. I online shop a lot and this is one of the best experiences I’ve had. + scents and perfume dupes are my fav. I started with Gourmand white flower after I fell in love with the Viktor and Rolf fragrance. But the dossier “extreme” version blows the V&R out of the water.
Response from DossierAug 22, 2025
Best online shopping experience, Alexis?! We’re screaming 🥹 We’re glad WhatsApp made things quick and easy, and your shoutout to Gourmand White Flower (and its stronger twin) has us smiling. Appreciate you big time!
customer
Excellent and professional customer service. Staff was very prompt at assisting me when I unfortunately had a defective nozzle spray.
Response from DossierAug 22, 2025
Sprayer giving attitude? Not for long! So glad the team could help out with that nozzle issue right away.
Dreana P.
I ordered the ambery neroli and this scent is absolutely beautiful. The neroli gives a nice earthly feel and the pear and orange flower make it a little bit sweet. Such a great pairing. The customer service is also amazing. I had questions about my shipment and the response was fast and friendly. Im looking forward to the scent I ordered for my husband.
Response from DossierAug 22, 2025
Dreana, this made us smile! Ambery Neroli does bring such a gorgeous contrast, and we’re glad our crew could keep things easy for you along the way. Hope your husband loves his pick just as much.
Morgan B.
They wrote me back very quickly concerning my order and they were able to fix and update my order like I asked them to.
Response from DossierJul 29, 2025
Yass Morgan! Now that’s what we call fast fragrance magic. Consider your order officially upgraded and your scent journey back on track!
Bria W.
I ordered 3 perfumes one of which I didn’t like and exchanged it but ran into an with pricing. I reached out to Dossier and they resolved the issue right away! Customer service great! Shipping great! I have over 20 of their fragrances and they’re all GREAT! Don’t sleep on Dossier!
Response from DossierJul 29, 2025
Over 20 bottles? Bria, we’re seriously flattered! You said it best: Dossier’s not the brand to snooze on. We’re busy turning heads while others are still catching on!
Shonda H.
Great experience. I've shopped with them many times. I don't know what most originals smell like but the dossier versions smell so good.
Response from DossierJul 29, 2025
Shonda, this tells us everything we need to know: you’ve got good taste and a nose that doesn’t mess around. Thanks for trusting us again and again to keep your scent shelf stocked and smiling!
Paula Andrea Díaz T.
Gracias por la ayuda
Response from DossierJul 29, 2025
¡Un placer ayudarte! Queremos que todo fluya, desde el primer clic hasta el último spray. ¡Gracias por decirlo, Paula!