upset N.
Thank u
Thank u for resolving the issue and being so kind
Response from DossierSep 2, 2025
Glad we could get it all sorted out! Kindness is always part of the fix.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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upset N.
Thank u for resolving the issue and being so kind
Response from DossierSep 2, 2025
Glad we could get it all sorted out! Kindness is always part of the fix.
BJoy
Great customer service! Great product for a great price!!
Response from DossierSep 2, 2025
Scents, service, and price all lining up? BJoy, that’s the trifecta right there!
Leslie Gonzalez L.
Al principio me asuste porque puse un estado diferente por accidente en la dirección, me comuniqué por correo y aunque en ese momento no se pudo cambiar la dirección mi paquete llegó correctamente y antes de la fecha estimada, lo recomiendo mucho
Response from DossierSep 2, 2025
Ese susto inicial debió sentirse enorme, Leslie, pero nos alegra que al final todo llegara mejor de lo esperado. ¡Gracias por recomendarlo con tanta confianza!
Hannah
Robert was great, I emailed them in a panic because I realized my address was incorrect and Robert emailed me back within 30 minutes and changed the address for me. (: Im so excited to finally try the perfume!! 🫶🏻
Response from DossierSep 2, 2025
Nothing like that moment of panic when you realize an address slip, right, Hannah? We’re so glad it was caught quickly so you can focus on the fun part now: unboxing your very first bottle. We’re excited right along with you!
Diya M.
Dossier customer service was amazing! Their products are so good, I’ve gone through 4 bottles of their perfumes. Once I smell a designer perfume and like the scent, I always find it on dossier and get that one!
Response from DossierSep 2, 2025
We’re over here doing a happy dance; service shining, scents hitting, and four bottles already in your lineup? That’s the kind of feedback that keeps us fired up, Diya!
Erin M.
Was having some trouble with a return label (nothing wrong with the product at all— I ordered the wrong scent!) and while it took a few attempts, the folks I emailed back and forth with were always super responsive, and in the end we were able to resolve it. Thank you!
Response from DossierSep 2, 2025
Return label hiccups aren’t fun, but we're glad the back-and-forth with our crew kept it smooth and landed on a fix. Erin, thanks for hanging in there with us!
Jara D.
My package I originally ordered from Dossier was lost by USPS, also probably my apartment complex(this is a reoccurring problem for them). I reached out to Dossier and they were quick with responses and SUPER helpful. They have replaced my order and apologized many times on the missing items. I normally can’t get ahold of other companies or get a refund or replacement. Dossier was the best and there customer service just made me a lifetime customer!
Response from DossierSep 2, 2025
Ugh, nothing kills the vibe like a lost package. Glad our crew could swoop in, fix it fast, and keep things chill. And hearing you say “lifetime customer”? That’s the ultimate compliment, Jara!
Grettel C.
Amo la rapidez de la entrega y la variedad de fragancias
Response from DossierSep 2, 2025
¡Grettel, así sí! Entrega rápida, fragancias variadas y sin complicaciones; gracias por celebrarlo con nosotros.