A. M.
Good customer service
Customer service was quick and willing to help.
Response from DossierSep 2, 2025
Quick help, zero hassle? That’s how we roll, A!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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A. M.
Customer service was quick and willing to help.
Response from DossierSep 2, 2025
Quick help, zero hassle? That’s how we roll, A!
Deniz
perfect customer service.thank you
Response from DossierSep 2, 2025
Deniz, you kept it short, but it couldn’t be sweeter. Perfect is exactly the kind of feedback that makes our day. Thank you!
Lina B.
This is an amazing perfume! My daughter even recognized it as my perfume (Daisy). Love!
Response from DossierSep 2, 2025
Yasss Lina! You know a scent’s good when even your daughter calls it out.
Maddie C.
Andrei replied minutes after I emailed & was able to help me out super quickly!
Response from DossierSep 2, 2025
SOS email sent, reply in minutes, issue squashed? Maddie, we're glad we could play hero on this one!
Lina M.
Great customer service and perfume smells very nice.
Response from DossierSep 2, 2025
Thanks for the love, Lina! That’s the kind of harmony we love to hear about.
customer
They actual responded back with an answer to my specific concerns, there was no automated responses. I felt like I was talking with a real person. They solved my issue I will always use Dossier!
Response from DossierSep 2, 2025
Confirmed: there are no bots here, just real humans running on good vibes and a cloud of perfume. Thanks for noticing the difference!
Nicole
Fab service Had an issue as I made a mistake and they fixed my issue within the hour. Wonderful service from a very friendly team. 10/10 would recommend. My delivery also arrived with 2 days which I’m impressed with especially due to bank holiday. Shout out to samara for being a star.
Response from DossierSep 2, 2025
Nicole, what a ride! That’s exactly the level of care we want you to feel, and we’re so happy it landed. Shoutout received loud and clear.
Jimena
I placed an order using the wrong shipping address and was very relieved when I received a prompt reply and solution from Samara upon contacting customer service. This is the first order I've ever placed with Dossier and I now feel very reassured that the company will act efficiently in the future if I had any other issues. Thank you so much!
Response from DossierSep 2, 2025
First order nerves plus a wrong address is never a good combo, but getting it sorted in under an hour? That’s the peace of mind we want you to feel from day one. Jimena, you’re in good hands here!