Paola Z.
Excellent Customer Service
This was my first purchase experience with Dossier Mexico. Some of the perfumes I chose didn't work well on me, so I requested a return through the website. I did not receive the shipping label or instructions, so I contacted customer service and asked for help. My contact was through email and WhatsApp. I received a response through both channels super quickly; it took less than 5 minutes, and they resolved my case instantly. I don't usually leave many reviews, however, there are few businesses that do such a good job with customer service. Dossier is one of them and deserves recognition. Even though the products I selected didn't work for me this time, after this experience I have much more confidence in the brand, and of course, I will be willing to buy from them again and try other scents and perfumes.
Response from DossierSep 16, 2025
Paola, this is everything 💕. Even when a scent doesn’t click, knowing our service built trust means the world. We can’t wait to help you explore more fragrances!



