Dormeo USAReviews of dormeousa.com

Response from Dormeo USANov 5, 2025

We're sorry to hear our topper hasn't helped your sleep. It is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. If you still feel discomfort after this time, please don't hesitate to get in touch with our Customer Care team at [email protected] or 1-888-885-2036.

Response from Dormeo USANov 5, 2025

We're sorry to hear you've not been satisfied with your order, however I can see our team already provided a full refund through our 100 night sleep guarantee. If you have any concerns or questions about this process please reach out to us at [email protected] or 1-888-885-2036.

Response from Dormeo USANov 4, 2025

Thank you for bringing this to our attention and providing feedback on your experience placing an order. We apologize for any confusion on your payment method and have reached out to you directly to get this resolved as soon as possible. Our Customer Care team are always happy to assist with payment inquiries at [email protected] or 888-885-2036.

Response from Dormeo USANov 3, 2025

Thank you for sharing your feedback with us. We’re sorry to hear about the delay in receiving your topper — we understand how frustrating that can be. Our customer care team will be reaching out shortly to assist and ensure you receive the support you need. We appreciate your patience and the opportunity to make this right.

Response from Dormeo USAOct 31, 2025

Thank you for your feedback on your experience with our topper. We're sorry to hear it's not living up to expectations. Please note that we offer a 100-night sleep guarantee on all orders, meaning you are still within your trial period and can receive a refund by contacting our Customer Care team at [email protected] or 888-885-2036. Our team will also appreciate hearing your feedback, and can help suggest solutions to get you back on the path to a great night's sleep.

Response from Dormeo USAOct 18, 2025

We're sorry to hear you've not been satisfied with your order, however I can see our team have reached out to you many times this week offering a full refund through our 100 night sleep guarantee. If you have any concerns or questions about this process please reach out to us at [email protected] or 1-888-885-2036.

Response from Dormeo USAOct 10, 2025

Thank you for your review, we appreciate you bringing this to our attention. I see that our Customer Care team have since been able to clarify this with you over the phone after reviewing the recorded sales call and this concern has now been addressed. If you have any other questions please don't hesitate to reach out to [email protected].

Response from Dormeo USAOct 8, 2025

We're sorry if there was any misunderstanding about our refund policy. Rest assured we offer a refund for the full amount in all circumstances, and never make a partial refund the only available option. We also offer 100 days to try the product rather than 30. Our full refund policy details can be found here on our website publicly prior to purchase: https://www.dormeousa.com/policies/refund-policy.