Barbara
Delivered faulty
Delivery looked like it was kicked off the truck. Box badly damaged. It was about 1/4 mile down our road from the street. Needed to go another 1/4 mile to get it to the house. Zipper on cover will not completely close. Faulty zipper or damaged when dropped off truck?
Response from Dormeo USASep 6, 2026
Thank you for bringing this to our attention. We will ensure a member of our Customer Care team reaches out to you for more information as soon as possible. We uphold high standards for delivery by our couriers, and package our products to protect them from any damage in shipping, including multiple protective layers.