Dormeo USADormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anita W.
I expected to feel a springy sensation and am disappointed. The bed feels smooth.
Response from Dormeo USAAug 5, 2025
Thank you for following up and letting us know about your experience with our topper. Please don't hesitate to reach out to our team at [email protected] with more details so that we can help find the best solution for your sleep.
Diane Marie B.
I love the mattress cover, but it in no way cools, it has no cooling factor to it in any way. So that is a total false advertising! This actually gets hot to the point you have to throw the covers off!
Response from Dormeo USAJul 28, 2025
We’re sorry to hear that you’re finding the topper too hot. First, we recommend checking if the topper has fully expanded to its full height of 3 inches. If it hasn’t, airflow can be restricted, reducing its effectiveness at expelling hot air and drawing in cooler air. A helpful tip is to try walking gently on the topper—this can help decompress the Octasprings and improve airflow. Another option to consider is the type of sheets/covers you're using. Breathable fabrics like cotton or bamboo work best to enhance ventilation. If you have any further questions about getting the best cooling from your topper, please don't hesitate to reach out to our Customer Care team at [email protected] or 888-885-2036.
Linda Opt H.
Still hsve back aches
Response from Dormeo USAJul 1, 2025
We're sorry to hear you're still experiencing some discomfort with your topper. It is not uncommon for your body to need some time to adjust to a new sleep surface. At first, it may feel firmer than expected—this is because your product is made with high-quality foams that take a little time to “break in” and adapt to your body. If you have any concerns please don't hesitate to reach out to our Customer Care team at [email protected] or 1-888-885-2036.
Pete S.
We liked the topper when it was new. It seams to have sunken in to the point where I’m sleeping in a hole.
Response from Dormeo USAMay 26, 2025
Thank you for your feedback. This can really depend on exactly how deep the sagging is in your mattress. We would advise for sagging/dips greater than 1" in depth, a topper would unfortunately not be the greatest option as it would only contour to the shape of the bed instead. Our Customer Care team will be happy to look into this further for you and can be reached at [email protected] or 1-888-885-2036.
Felice
Expensive for a topper and just okay so far
Response from Dormeo USAMay 23, 2025
Thank you for your review of your experience with our Premium Mattress Topper. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. Also, the Octaspring technology needs a bit of time to get used to being compressed and moved around. If you have any questions or concerns, please don't hesitate to contact our Customer Care team at [email protected].
Keven S.
This top maybe good for someone with real bad mattress that need more support. But if you are looking for a soft topper to cradle your body , this is not it. very firm ( even hard) and uncomfortable.
Response from Dormeo USAApr 2, 2025
It is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. If you still experience discomfort after this time, please don't hesitate to contact our team at [email protected] or 1-888-885-2036.
Donald G O.
The cover sleeps good. One thing I did not expect is the cover has a hard place still in the middle that will not lie down flat with the rest of the cover. Both queen covers has the same problem. I am glad we don't sleep together. It works ok as long as you don't roll over to the middle of the bed. The other problem is ( One of the pillar cases has a hole where the hem is attached to the remainder of the pillow case. The hole is caused by poor seaming. (Donald G. Odom)
Response from Dormeo USAMar 5, 2025
Thank you for providing feedback on your experience with our products. Please don't hesitate to reach out to our Customer Care team at [email protected] or call 1-888-885-2036. Our team will be able to assist with your concerns, as our products are covered by warranty against defects. More information can be found here on our website: https://www.dormeousa.com/pages/warranty.
Fernando Aguiar C.
The product is ok, but the price is not good.
Response from Dormeo USAMar 2, 2025
Thank you for your feedback. We understand there are options out there available at a lower price point. However, they won’t have the patented Octaspring Technology that soothes achy hips and shoulders, gives you amazing contouring support and keeps you from getting hot while you sleep. Our unique zoned technology is well worth the additional investment to improve your sleep. Please don't hesitate to get in touch with our team if you have any questions about getting the most from your topper: [email protected] or 1-888-885-2036.
