Dormeo USADormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Crystal R H.
Was not delivered when told
Response from Dormeo USAApr 18, 2026
Thank you for your feedback. We apologize for the delay in receiving your order, but we're glad to see it has now arrived. We hope it's helping to improve your sleep.
Muñeca
Order#2-288346 I bought dormeo back in February and per their refund policy, you can return it within 120 days no questions asked. First off this is a lie. When you ask for a refund they then tell you you can't have the refund until you prove you have taken it to a recycling center or donated it. You must prove donation with a receipt. Here in the Silicon Valley they have gone paperless and are given a PDF donation form. I sent this over to Dormeo and then the again changed what was needed for the refund and now said I needed a hand written receipt for the donation. I am so tired of companies lying and taking advantage of people. If you're not going to honor the refund policy don't offer it. The mattress topper and pillow ARE HORRIBLE DO NOT BUY THEM! Go to Walmart and get a memory foam topper. For the money you spend at Dormeo it's a crime. I have given it an honest try and am severely regretting ever purchasing it. The entire experience is horrible. Their product and their customer service.
Response from Dormeo USAApr 18, 2026
Thank you for your feedback about your experience purchasing with us. Please note our Refund Policy is available in full here on our website: https://www.dormeousa.com/policies/refund-policy. I can see that our team processed a full refund for your order within 3 hours of your refund request and this should now be showing in your account.
Sharon S.
Not as comfortable as advertised, sleeps hot.
Response from Dormeo USAApr 18, 2026
We're sorry to hear you're finding the topper too hot. We recommend checking that any sheets or protectors used over the topper are made from a breathable material such as cotton or bamboo, otherwise it can be difficult for our patented Octaspring cooling technology to work its best.
DWIGHT B.
Not what it claims
Response from Dormeo USAApr 18, 2026
We're sorry to hear you weren't satisfied with your order. Please don't hesitate to get in touch with our Customer Care team at [email protected] so that our team can help work this out for you.
Tonda
I Have not received my order
Response from Dormeo USAMar 13, 2026
One of our customer care agents will reach out to you today to look into this further. We can also be contacted directly at [email protected]. Thank you for bringing this to our attention.
Guy W.
Lumpy, smelled sour when opened, like cat urine
Response from Dormeo USAMar 4, 2026
We recommend contacting our customer care team at [email protected] so that we can investigate further. Rest assured all our products ship brand new from our warehouse with a factory seal, as we do not accept returns for opened products. Opened products are always donated to charity through our Refund Policy.
Richard R.
I read Dormeos return policy, as complaints on the bbb site are valid, here's what it says.100-Night Trial & Return Issues: Numerous complaints to the Better Business Bureau (BBB) allege that the 100-night trial is misleading, with customers struggling to get refunds. Some customers reported being told they must donate the mattress to charity, provide proof of disposal, or face difficult, expensive return processes, contrary to "hassle-free" expectations.
Response from Dormeo USAFeb 11, 2026
Our 100 night sleep guarantee provides a refund if you're not satisfied with the comfort of our products within 100 nights of delivery. We offer a variety of different solutions depending on the options available in your local area, so that there is always an easy and straightforward way of receiving a refund. We also offer prepaid return labels for products to be returned if necessary, often with our courier picking up the packages from your address.
Tammy
The mattress is not helping at all. I have to reurn it.
Response from Dormeo USAFeb 8, 2026
We're sorry to hear the topper didn't suit your needs. We're glad you got to give it a try with our 100 night sleep guarantee.
