Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA Reviews | Read Customer Reviews of dormeousa.com

Dormeo USA reviews

Showing 58 reviews with 3 stars · Clear filters

Roynel W.
Mar 9, 2026
I dislike the customer service because…
I dislike the customer service because I had bought the wrong size and I went on to order the correct size and they gave me a hassle about returning the wrong size even though it was not opened because I knew I was going to return it.So Im still stuck with it.this has been a month.
Response from Dormeo USAMar 9, 2026
Thank you for your feedback. We have reviewed your case and can see that a prepaid return label was provided for you to return your order as requested. Our team have tried calling you four times last week but unfortunately we reached your voicemail each time. We recommend emailing [email protected] if you need any further assistance with your exchange.
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Marcia N.
Mar 4, 2026
It hasn’t made the mattress feel any…
It hasn’t made the mattress feel any better. I am still in the 30 day trail period, but I don’t think it will change.
Response from Dormeo USAMar 4, 2026
Thank you for letting us know about your experience so far, it is typical for it to take this 30 days to fully adapt to your sleep. If you are still finding any discomfort after that time, please don't hesitate to get in touch so that we can help find the perfect sleep solution for you.
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Tonna
Mar 3, 2026
It's only been a little over 30 days
It's only been a little over 30 days. My hips definitely feel better when I get up I'm not so sore and stoved up, my shoulders and arms have been achey when I get up though which seems wierd but I'm hoping that improves with a little more time.
Response from Dormeo USAMar 4, 2026
Thank you for your feedback. We use a zoned support system to ensure the hips, knees, and shoulders are adequately supported. If you're still experiencing any discomfort after a few weeks, please don't hesitate to get in touch so that we can help find the best option for your sleep.
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Dale
Mar 1, 2026
It’s very comfortable, but. HOT to sleep on
It’s very comfortable, but during night of sleeping it turns into a full size heating pad , you fail big time on cool nice claim
Response from Dormeo USAMar 3, 2026
Thank you for your feedback on your experience with our topper so far. We recommend checking the material used in any sheets or protectors placed over the topper. These should be made from a breathable material like copper or bamboo, otherwise it can limit the Octaspring patented cooling technology.
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Edward B.
Jan 4, 2026
It’s not what I expected I might return…
It’s not what I expected I might return it I found another way to achieve. The same thing cheaper
Response from Dormeo USAJan 4, 2026
We're glad you got to give our topper a try, we're sorry to hear it hasn't met your expectations. Please don't hesitate to reach out to our team regarding our 100 night sleep guarantee.
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PATRICIA G.
Jan 3, 2026
Dormeo Mattress Topper
The Dormeo seems like it is made well. Our mattress is probably 20 yrs.+ old so this has helped for sleeping but I thought it would be more comfortable. I feel it provides better support for all sleeping positions but not has solid has I had hoped. We have only slept on it for about 1 week. We have a king size mattress and the topper hangs over the sides by an inch or so. I thought the measurements would be more exact. Also wondering what the life span is on this product? Thanks for your feedback and you are probably right about the 20-yrs.+ old mattress. I probably should have invested more money and gotten a new mattress but at our age my husband and I don't have the energy to go out and hop on and off mattresses. Continued good luck w/your product.
Response from Dormeo USAJan 4, 2026
Thank you for your review. Our toppers are designed to match industry standard bed sizing, but we recommend contacting our Customer Care team at [email protected] to ensure you have the best topper size to match your bed. Our topper comes with a 10 year warranty. However, please note that while the topper is a great way to improve your existing mattress, a 20 year old mattress may be lacking the support necessary for the topper to function properly.
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Jimmie
Nov 19, 2025
This topper helped my aching bones a…
This topper helped my aching bones a little but not completely. This one gets a fair review from me. For the price I paid I think it has overpriced but that is just my opinion. I wish I would have invested in a new mattress I stead.
Response from Dormeo USANov 21, 2025
Thank you for your feedback on our topper. Please note we do offer a range of mattresses on our website that use the same Octaspring technology as our topper. If you're interested, please don't hesitate to get in touch with our team at [email protected] or 1-888-885-2036.
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.JerI
Nov 13, 2025
Did not support my lower back
Did not support my lower back Had trouble getting out of bed most mornings
Response from Dormeo USANov 14, 2025
We're sorry to hear our topper didn't improve your sleep. We'd love to hear more detail about this so that we can help find the best solution for your circumstances. Our Customer Care team can be reached at [email protected] or 1-888-885-2036.
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