Marilyn W.
I purchased several highly touted items
I purchased a pillow, new white sheets and the topper a few months ago. The pillow i was told was great for side sleepers. Well it is hard and flat but one of my Shih Tzu's does like it for a bed. I actually got a sore head trying to use it. And no neck support as it is flat. Y'all get 2 starts as I do like the material for the sheets. However, they do not hold even with the flimsy bands, onto the 16 inch total bed depth. Plus the top sheet is so small that it barely goes over the sides of the bed. I have sheets from another company that I spent the same amount on. They stay on the bed with deeper pockets and stronger bands. Then onto the "comfortable" topper. Was it suppose to be taller then an inch? Gives no support. My old Amazon topper that I paid much less for but did wear out, was actually comfortable. This is more board like. I would have returned long ago but being limited to canes and a walker and living alone it just was impossible. Finally after waking again with a sore back and muscles I am taking the moment to review the products. Obviously for many they work out well , but not at all for me.
Response from Dormeo USADec 21, 2025
We appreciate your feedback on our products. Our Premium Mattress Topper is 3 inches thick. If there is any discrepancy in this thickness we would ask that you contact our Customer Care team at [email protected] so that we can investigate further and provide a replacement if necessary. e would describe our Premium Mattress Topper as having a medium feel, thoughtfully designed with zoned support to offer a balanced combination of comfort and alignment. However, we understand that 'feel' or comfort level is subjective—what feels soft or firm can vary from person to person. Please note that it is not unusual for the topper to feel firmer for the first 30 days of use, before it's fully adjusted to your sleep.