Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
dormeousa.com
Website
dormeousa.com
Category
Decoration & Interior
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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You have people to answer the phone when ordering this product but no one to answer when there's an issue. I ordered this product to help with pain in my IT bands, hips,knees, and back. It didn't help at all. You said it was cool and comfortable. It wasn't. Your return policy had me keep it for a month before returning. I did. Now it's time to get some kind of return please.
Response from Dormeo USAJul 21, 2026
We're sorry to hear that our topper didn't work out for you. We recommend trying for a minimum of 30 days as it takes time to full adapt to a new sleeping surface. Our Octaspring technology and zoned support system ensure pressure point relief and stability for the hips, knees, and shoulders. As you're still not satisfied with the topper, I can see our team has been in touch to guide you through our 100 night sleep guarantee.
ME
Mark E.
Wrong information provided by…
Wrong information provided by salesperson.
Not able to speak to customer service, only by email. Asked per email, to speak to customer service without a reply.
Response from Dormeo USAJul 11, 2026
I apologize for any confusion during your call to place an order with us, I see our Customer Care team replied to your email within an hour. If you have any additional questions or didn't receive this response, we recommend contacting us again at [email protected] where our Customer Care team are always happy to help.
LG
Leonard G.
I don’t really like your product and I…
I don’t really like your product and I would like to send it back for a refund. It’s not what I thought it would be, so what is the process for shipping it back to you
Response from Dormeo USAJul 5, 2026
We're sorry to hear that the topper wasn't what you were looking for. Our Customer Care team has reached out to assist you further with our 100 night sleep guarantee.
EL
Elwyn
I have been charged for a pillow that I…
I have been charged for a pillow that I did not order.
I have contested the charge with the credit card.
Response from Dormeo USAJul 3, 2026
We're sorry to hear if there was any confusion with your order. I can see you placed this order through our website, and I'm glad to see our team expediently removed and refunded the unwanted pillow. Thank you for choosing Dormeo, we look forward to hearing about your experience when you receive your order.
KP
K P.
SCAM…
I ordered a full size topper and was told on the phone by the man trying to pressure me that I would only be charged $20 to have it shipped, via FedEx, and subsequent 11 monthly payments of $31.00. SCAM ALERT! They charged me the $20, AND THEN $381.84. I immediately called the number on the TV that I had called to place the order and dispute it and was told by Camilla that the $381.84 was a "secure authorization hold," and that it would drop off within 24 hours." 5 days later, it has not dropped off. The topper got here by SpeedX, not FedEx- just to illustrate either incompetence or an additional lie. I haven't opened the box , nor do I intend to. I've been trying all day to get my money back, but they haven't taken any of my calls. LIARS AND THIEVES. DON'T FALL FOR IT.
Response from Dormeo USAJul 2, 2026
Thank you for taking the time to share your feedback. We're sincerely sorry to hear about your experience and understand how upsetting this situation must have been. We take concerns regarding billing and shipping very seriously and would appreciate the opportunity to review your order in detail. Based on your description, the additional charge may have been a temporary authorization hold, but we'd like to verify exactly what occurred and address any remaining concerns. We also apologize for any confusion regarding the shipping carrier. Please contact our Customer Care team at [email protected] with your order information, and we'll investigate your case promptly and work toward a resolution.
SS
Sherry S.
They sent wrong topper size and they won’t take care of there screw up!!
They sent wrong topper size, it’s been back and forth with customer service , they lie they say they will call you then they don’t ! There only communication is through email then they just keep emails going back and forth! We are so frustrated at this point , we don’t want there topper we just want our money back we’re so upset ! Worst customer service ever , there fault they sent queen instead of king, we’ve also sent pictures and we’ve ask for a return label and theve sent nothing! Would not recommend buying!!!
Response from Dormeo USAJun 22, 2026
Hi Sherry,
Thank you for taking the time to share your feedback. We understand how frustrating this experience has been, and we'd like to provide some additional context.
After investigating your case, we confirmed that an unusual warehouse error resulted in the incorrect topper size being shipped, even though our ordering systems correctly reflected the size you purchased. While this type of issue is extremely rare, we take full responsibility for addressing it and appreciate you bringing it to our attention so we could investigate and correct the process internally.
Once the issue was identified, we arranged for the correct topper to be shipped to you, and our records show it was successfully delivered two days ago.
We sincerely apologize for the inconvenience and frustration caused by this error. Customer feedback is invaluable in helping us improve, and your case has already been used to help prevent similar situations in the future.
If you have any additional feedback or if there is anything further we can assist you with regarding your order, please don't hesitate to reach out to our Customer Care team. We would be happy to help.
Kind regards,
Dormeo Customer Care Team
JB
Janet B.
Not even a year old and my husbend and…
Not even a year old and my husbend and I tried turning the mattress topper and shaking it and it has two permanent body imprints / sags and for the 600.00 $ we expected more big disappointment.
Response from Dormeo USAJun 13, 2026
Thank you for your review and for bringing this to our attention. Our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.
DK
Dave K.
It didn't last.
⁸It didn't last (CORRECTION)We paid for it in January.... It started to flatten right after the warranty period was over (we weigh less than 200lbs each) and now its wrinkling up under my wife while sleeping/ turning from adjusting because of pain.We have to toss it out.We can't sleep on it another night because it causes us a lot of pain bu 3am.We're right back to where we started.But we're out ( CORRECTION)$ $489.00i'm not sure whether a few (5)months of positive improvement is worth it? Because it's been us steadily hurting us more and more. We both have back issues and being disabled.... we just can't resolve this issue easily.
Response from Dormeo USAJun 13, 2026
Thank you for your review and for bringing this to our attention. Please note our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.
