Romuald P.
CRIMINALS
CRIMINALS, THIEVES AND CREDIT CARD FRAUD!!!!! I wanted to try this product and called them direct after a TV promotion. $20 to test in out.I gave them a CC # for the $20. It was declined. I knew how much availability I had. They don't tell you but they get a pending approval for the entire amount. I gave them another card #. Within a few hours there was a charge for $17 on the 1st card and a charge for $ 267 on the 2nd card. This company is in Mexico. The fraudulent charges were from Mexico.I contacted the company about the fraud. They didn"t care.The product is inferior and I wanted to return it. They told me to donate it. Since I had to replace cards, they couldn't charge the$ 341 they wanted to. I sent them an email telling them DO NOT CHARGE MY CARDS. They sent me emails in spanish and charged my card anyway. I don't speak spanish. It's not a whodunit when the company and fraud are both from Mexico. Terrible experience!
Response from Dormeo USASep 4, 2026
We're sorry to hear of any inconvenience during our ordering process. Unfortunately, credit card processors do not give us a reason for the declined payment, but we do use temporary authorisation holds to ensure that you have the funds available to make the full purchase when you pay with our Try Before You Buy trial. We're sorry if that was not clear, and we'd appreciate you replying to the information request we have sent through Trustpilot so that we can ensure your conversation with our sales team met our high standards for professionalism and clarity. We are a US company, with all orders shipping from Atlanta, GA. Based on your review, we understand that you have received a full refund for your order, but please don't hesitate to contact us at [email protected] if you have any further questions about the refund policy process.